Configuring Ignite (WEB) dashboards

Real-time monitoring of employees, agents, queues, and callback requests is available via the dashboards in Ignite (WEB). You can create multiple dashboards, customize the widgets that display in each, and give them meaningful names to indicate their purpose.

Note:

The real-time monitors in Ignite (WEB) are known as ‘widgets’ in the dashboard user interface.

Parent topic: Ignite
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