Automatically launching Ignite upon voice login (DESKTOP)

If you use both Contact Center Client and Multimedia Contact Center, you can instruct Contact Center Client to automatically launch Ignite after you log into your phone. This enables you to launch one application to handle both voice and multimedia. If you choose the ‘Remember Me’ option on the Ignite Sign In screen, Ignite launches and automatically logs you in.

This option can be saved to your Contact Center Client profile. However, the option is only available when using PhoneSet Manager and Contact Center Softphone.

To automatically launch Ignite upon voice login
  1. Open Contact Center Client and click the File icon.
  2. Select your profile name and click OK.
    Note:

    If you have not configured a profile, see "Setting up the soft phone" in the MiContact Center Business User Guide.

  3. In the ribbon, select Soft Phone and click the Soft Phone icon.
  4. In the Soft phone configuration window, select the Automatically launch the Ignite Client on ACD login check box.
  5. Click OK.
  6. On the ribbon, click Save.
Note:

If you are running the MiCollab Client Ignite integration, when you log into MiCollab Client, Ignite is automatically launched. You can set your profile to also automatically launch MiCollab Client when you start and log into Ignite. See "General settings (DESKTOP)".

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