Configuring security roles

You create security roles if you want to restrict employees from specific devices and MiContact Center Business application areas that their licensing would enable them to access.

Note:

In order for you to assign security roles, your account must be associated with a security role that has ‘May manage security’ enabled.

MiContact Center Business has two default security settings, Local administrator and Enterprise administrator. These settings provide employees full access to all MiContact Center Business applications (to which the contact center and employees are licensed) and devices, and allow Write Back for synchronization.

Employee access to applications is limited by their security role and their licensing. An employee’s security role defines the application areas an employee can access and licensing limits what applications an employee can access. For example, an employee with the Enterprise administrator security role but no supervisor license would not be able to access YourSite Explorer.

When you install MiContact Center Business, a default user is created. This ensures there is at least one account with which you can access YourSite Explorer.

The default user name and password are:

Username: _admin
Password: _password
Security Role: Local Administrator

Security roles have two components:

Basic—Basic security controls user access to specific areas of MiContact Center Business and Flexible ReportingMiContact Center Business, Flexible Reporting, Workforce Scheduling and Schedule Adherence.

Advanced—Advanced security controls user access to customized lists of devices, real-time monitors, profiles, reports, sites, and users.

For detailed information regarding creating and applying security roles and creating security lists, see the "Security roles".

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