Signing into and out of Ignite (WEB)

Note:

After signing into Ignite and becoming Available, you may be placed in Busy across all agent capabilities. This is an administrative configuration. To remove Busy, see "Setting and removing Make Busy in Ignite".

Your default sign-in state is Offline. This means you are signed into Ignite but your ACD agents are logged out. You cannot receive ACD interactions until your state is Available. To change states, see "Adjusting agent states in Ignite (WEB)".

If you are enabled for voice, you can set Ignite to log you into your phone. See ‘To sign into Ignite and log into the phone’, below. Otherwise, we recommend you log into your phone before signing into Ignite so that your agents may become Available.

Logging out of the phone or exiting MiCollab will only log out the voice agent (multimedia agents are not affected). Logging out of Ignite will log out all agents (voice and multimedia) and may requeue items in the Inbox, depending on administrative configurations. To avoid losing work on these items, agents should finish their replies or transfer inbox items to a queue before logging out.

The following procedures explain how to

To sign into Ignite
  1. Launch a supported web browser and type: http://EnterpriseServerName>/Ignite.

    OR

    http://<Enterprise Server IP>/Ignite.

    Note:

    If your system uses SSL, type ‘https’ in place of ‘http’ and insert a valid domain or FQDN in place of an IP address.

  2. Enter your Username and Password.
    Note:

    If you use Windows Authentication, enter your DOMAIN\Username and your domain password.

  3. Click Sign in.
    • You can set or change phone settings from Ignite’s Options page.

To sign into Ignite and log into the phone

Note:
  • This feature is supported for hot desk and external hot desk agents only
  • You can set or change phone settings from Ignite’s Options page.
  1. Launch a supported web browser and type: http://EnterpriseServerName>/Ignite.

    OR

    http://<Enterprise Server IP>/Ignite.

    Note:

    If your system uses SSL, type ‘https’ in place of ‘http’.

  2. Enter your Username and Password.
    Note:

    If you use Windows Authentication, enter your DOMAIN\Username and your domain password.

  3. Click Sign in.
  4. On the Log in to a phone dialog window, specify your Extension and PIN (if applicable).
  5. To log into your phone once your sign-in is complete, select the Automatic login checkbox and click Login.
    Note:
    • Clicking ‘Save’ dismisses the dialog window and signs you in as Offline. However, the phone information is saved to your profile and you are logged into your phone once your state is Available.
    • Clicking ‘Cancel’ dismisses the dialog window and signs you in as Offline across all media types.
To sign out of Ignite
  • Click your avatar and select State > Log out.
    Note:
    • Voice agents on active calls are not logged out until the call is complete.
    • Directly closing the browser does not log you out of Ignite (Web); you must manually logout of Ignite (Web).
Parent topic: Logging into Ignite (WEB)
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