Multimedia Contact Center proficiency requirements

Contact centers are responsible for the deployment of Multimedia Contact Center web features on their corporate web servers. You must have web administrator and IT personnel with knowledge of the following to deploy and customize Chat and Contact Us:

• IT administrator proficiencies for Chat and Contact Us deployment
  • Reverse proxy configuration
  • Network and Firewall configuration and troubleshooting
  • End-to-End SSL deployment (optional)
• Basic web proficiencies for Chat customization
  • JavaScript: Manipulating JavaScript file with a list of variables
  • HTML: Adding URL link to corporate web site
    Note:

    These are the minimum proficiencies required. More complicated integrations will require more enhanced skills.

• Basic web proficiencies for Contact Us customization
  • JavaScript: Manipulating JavaScript file with a list of variables
  • HTML: Add a JavaScript call to a corporate website
  • CSS: Ability to integrate complex CSS file to integrate with corporate website.