Configuring Multimedia Contact Center web features

Multimedia Contact Center includes web applications and features that require configuration by qualified web administrators and IT personnel to ensure successful deployment. These features consist of:

Chat
For information on offering chat through your corporate website, see "Enabling chat".
Contact Us
For information on offering Contact Us through your corporate website, see "Enabling Contact Us".

The following is the suggested order of configuration for Multimedia Contact Center web features.

To set up Multimedia Contact Center web features

Configure chat media servers.
See "Adding chat to Multimedia Contact Center".
Configure chat queues.
See "Adding multimedia queues".
Add reverse proxy.
Reverse proxies enable /CCMWa to be published as a part of your corporate website.

See "Publishing Chat and Contact Us to the Internet using reverse proxies".
Add SSL (optional)
See "Publishing Chat and Contact Us to the Internet with SSL".
Update chat media server with external URL for chat root.
See "Adding chat to Multimedia Contact Center".
Configure chat customizations.
See "Enabling chat"
Configure Contact Us.
See "Enabling Contact Us".

For information on troubleshooting the deployment of Multimedia Contact Center web features, see "Troubleshooting Multimedia Contact Center web features".

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