Adding Account Code groups

You can create Account Code groups to group similar Account Codes or to differentiate traditional Account Codes and call classification codes. Agents can readily identify and select appropriate Account Codes using the soft phone, Ignite, or Interactive Contact Center and supervisors can report on Account Code groups.

You can create Account Code groups to group similar Account Codes or to differentiate traditional Account Codes and call classification codes. Agents can readily identify and select appropriate Account Codes using the Ignite, or Interactive Contact Center and supervisors can report on Account Code groups.

After adding Account Codes, you can create Account Code groups and then associate Account Codes to these groups.

To add an Account Code group
  1. Click YourSite > Account Code groups.
  2. Click Add.
  3. Type a Name and Reporting number for the Account Code group.
  4. Click Save.
Parent topic: Configuring devices manually
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