Configuring devices manually
CAUTION:
- For reporting purposes, the trunk, extension, agent, agent group, queue, DNIS, dialable numbers, and Account Code numbers you configure in the YourSite database must be identical to those of the telephone system.
- Print a copy of your telephone system assignment forms to use as a guide for programming YourSite Explorer. The numbers you enter in YourSite for extensions, trunks, and Account Codes must be identical to those of the telephone system.
CAUTION:
Print a copy of your telephone system assignment forms to use as a guide for programming YourSite Explorer. The numbers you enter in YourSite for extensions, trunks, and Account Codes must be identical to those of the telephone system.
You add contact center devices manually in YourSite Explorer.
Note:
- When you configure numbers for groups in YourSite, use numerical characters only, such as 1 (for Queue group 1). Do not insert symbols, such as a star [*] or pound sign [#], in the number.
- If you attempt to add a device or device group to YourSite that is already in the database, the system notifies you that the device or device group is already present. When you add a series of devices or device groups to YourSite, such as agent groups 5001 to 5005, if the system detects you have already added agent group 5002, then it will not add agent group 5002 or any subsequent agent groups in the series (that is, agent group 5003 to 5005) to the database.
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