Adding phone numbers

Phone numbers are used for running MiVoice Analytics reports. The phone number device enables you to
  • Add area codes/city codes, city exchange information, and contacts.
  • Edit location information that displays in reports.
Note:

Area codes you want to use in MiContact Center Business to provide data to agents, route calls to appropriate end points, and use to report on contact center functions should be added as ANI. For more information on ANI, see "Defining ANI data".

When adding a phone number to the database, you select
  • Area/City code when you are adding or updating the area code for a province/state/city

    For the phone number 613-599-0045, 613 is the area code.

  • City exchange when you are adding a new exchange

    For the phone number 613-599-0045, 599 is the city exchange (Kanata).

  • Contact when you are adding a phone number with contact information

    For the phone number 613-599-0045, 5990045 is the contact.

To add a phone number area/city code
  1. In YourSite Explorer, in the left pane, click YourSite.
  2. Under Devices, click Phone numbers.
  3. Click Add > Add an area/city code.
  4. Select a country and type an area/city name and area code.

    An area can be a city, region, province, or state.

  5. Click Save.
To add city exchange information
  1. In YourSite Explorer, in the left pane, click YourSite.
  2. Under Devices, click Phone numbers.
  3. Click Add > Add a city exchange.
  4. After Country, select a country.
  5. After Area/City name, select a city, region, province, or state (for example, Greater Toronto Area).
  6. After City name, type the name of a city or suburb (for example, Thornhill).
  7. After City/Exchange, type a city exchange number (for example, 231).

    For the phone number 416-231-5555, 231 is the city exchange.

  8. Click Save.
To add phone number contact information
  1. In YourSite Explorer, in the left pane, click YourSite.
  2. Under Devices, click Phone numbers.
  3. Click Add > Add a contact.
  4. After Country, select a country.
  5. After Area/City name, select a city, region, province, or state (for example, Washington).
  6. After City name (optional), select a city or suburb (for example, Des Moines).
  7. Type a contact name and number.

    This information displays in the Phone Number Accounting Trace and Phone Number Group Accounting Trace reports.

  8. If you want to hide the contact name and number in reports select the Hide the name and number in reports check box.

    The hidden phone numbers appear as 10 zeros and the name/location field is blank.

  9. On the ribbon, click Save.
Parent topic: Configuring devices manually
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