Defining ANI data

Defining ANI data enables MiContact Center Business to gather information on area codes and geographic regions for incoming calls. ANI data can be given to agents in screen pops, used to route calls to appropriate endpoints, or used in reporting.

Note:

ANI you want reported on for accounting purposes in MiVoice Analytics should be added as phone numbers as well. For more information on phone numbers, see "Adding phone numbers".

The following procedures explain how to
  • Define ANI data
  • Delete ANI data
To define ANI data
  1. Click YourSite and, under Devices, click ANI > Add.
  2. After Name, type the geographical region to which the area code corresponds.
  3. After ANI, type the area code for the geographical region.
  4. To import ANI data from a .csv file, click Import and follow the steps under "Importing a range of devices using a .csv file".
  5. Click Save.
To delete ANI data
  1. Click YourSite > Devices > ANI.
  2. Select the ANI and click Delete.
  3. When prompted, click OK.
  4. Click Save.
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