Adding carrier plans

A carrier plan is used to determine the cost of your calls. It represents an agreement you have with a phone carrier about the call rates you are charged for your phone service. Carrier plans enable you to cost outgoing calls using digit patterns, cost incoming calls using DNIS rates, and cost internal calls by assigning rates. Carrier plans are assigned to media servers and/or trunk groups to cost the calls from these devices.

MiVoice Analytics attempts to cost outbound calls at the trunk group level first. If it cannot cost the call there, then it costs at the media server level. It costs inbound calls based on the rates associated with DNIS.

Note:
  • You must add outbound, inbound, and internal information before you can save the carrier plan.
  • Carrier plans must be saved before importing digit patterns. See "Adding outbound digit patterns".
CAUTION:
  • In YourSite Explorer, you must configure call types, time slots, and call rates before you add carrier plans. Do not add devices when you are configuring carrier plans or you could lose carrier configuration data.
  • When you configure a carrier plan, you must complete all required fields (for outbound, inbound, and internal information) before you are able to save.
To add a carrier plan
  1. In YourSite Explorer, under MiVoice Analytics, click Carrier plans.
  2. Click Add.
  3. After Name, specify the name.
  4. After Minimum duration to cost, select the duration in seconds.
  5. Click the Outbound tab.
  6. Under Outbound, specify a call type and call rate.
    Note:

    If MiVoice Analytics cannot match a digit pattern to a call, it will cost the call at the Outbound rate. Typically, use Outbound to specify the local rate.

  7. Click the Inbound tab.
  8. Under Inbound, specify the call type and call rate for DNIS numbers.
    Note:

    If no DNIS numbers are selected, the call will be costed based on the Inbound information.

  9. Click Internal.
  10. Under Internal, click the Browse button and select the call type and call rate to associate the DNIS numbers to the internal information.
  11. Click Save.

    You can now add digit patterns to the carrier plan manually or by .csv import.

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