Adding subscriber plans

You configure the following options in the subscriber plans.

Minimum duration to cost

You can specify the seconds after which a subscriber plan applies to a call. For example, if the minimum duration to cost is 10 seconds, the subscriber plan applies to calls over 10 seconds only. This plan will not charge subscribers for calls under 10 seconds.

Note:

If the Minimum duration to cost value is $0.00, the subscriber plan will apply to the entire cost of the call.

Percentage markup

You can charge the subscriber a percentage of the rate per call. The percentage can be marked up (for example, 50%) or discounted (for example, -10%).

Fixed cost markup

You can charge the subscriber a fixed amount per call based on the rate. If the carrier charges $1.00, the fixed amount can be marked up (for example, $2.00) or discounted (for example, ($0.50)).

Fixed cost

You can apply a flat rate per call. This cost will override all other subscriber costs. For example, the fixed cost can be $2.00 per call. That rate includes the cost and the markup or discount.

Cost ceiling

Note:

If the cost ceiling value is Unlimited, no cost ceiling applies and the subscriber plan will apply to the entire cost of the call.

You can specify a cost ceiling when you do not want to charge a subscriber more than a specific amount. For example, if the cost ceiling is $50.00, a subscriber will not be charged more than $50.00 for a call.

Billing options

Billing options are applied to subscriber plans so that you can apply surcharges. Surcharges can occur daily, weekly, monthly, yearly, or once as a flat rate. For example, if you have a weekly charge of $5.00 and run your subscriber report monthly (four weeks and three days), the total surcharge on the report is $25.00.

CAUTION:
  • In YourSite Explorer, you must configure call types, time slots, call rates, billing options, employees, and subscribers before you add subscriber plans. Do not add devices when you are configuring subscriber plans or you could lose subscriber configuration data.
  • When you configure a subscriber plan, you must complete all required fields (for outbound, inbound, and internal information) before you are able to save.

You configure subscriber plans to help you determine the cost of calls made by subscribers or employees, and to charge a markup/discount for each call or a markup/discount of a summary.

To configure a subscriber plan
  1. In YourSite Explorer, under MiVoice Analytics, click Subscriber plans.
  2. Click Add>Basic. Otherwise, click Add>Advanced and select a carrier plan from the list.

    For a basic subscriber plan, the subscriber rates are based on the rates of the carrier plan associated to the subscriber’s or employee’s extension and/or Account Code.

    For an advanced subscriber plan, the subscriber rates are based on the altered rates of the carrier plan you selected from the list.

  3. After Name, type the name of the subscriber plan.
  4. After Minimum duration to cost, specify the threshold above which the subscriber plan applies to the call.

    For example, if the minimum duration to cost is 10 seconds, when the 10 second threshold is met or surpassed the subscriber plan applies. The subscriber plan does not apply to calls under 10 seconds.

    If the Minimum duration to cost value is $0.00, the subscriber plan applies to the entire cost of the call.

  5. After Fixed cost markup, select the markup/discount as a dollar amount added to/subtracted from the rate.
    Note:

    If you specify a percent markup, MiVoice Analytics applies the percent markup to the rate and then applies the fixed cost markup to the rate.

    A fixed cost markup refers to a fixed amount added to the cost of a call. If the rate is 5 cents per minute + $2, the $2 is the fixed markup.

  6. After Fixed cost, select the cost.

    A fixed cost calls is charged a fixed amount that does not depend on the duration of the call. If the cost is $5 per call, then $5 is the fixed cost. Fixed costs override all other costs.

  7. After Percent markup, select the markup/or discount as a percent of the rate.
  8. To charge subscribers a maximum amount per call, after Cost ceiling, type a value.

    If the cost ceiling value is $0.00, no cost ceiling applies and the subscriber plan applies to the entire cost of the call.

  9. Under Available members, select the member to be added to the Selected members.
  10. Click > to add the selected member to the Selected members list.
  11. Click the Billing options tab.
  12. Under Available members, select the member to be added to the Selected members.
  13. Click > to add the selected member to the Selected members list.
  14. Optionally, add outbound, inbound and internal call information. Add this information only if you plan to adjust the carrier plan rate.

    See "Adding outbound digit patterns".

    See "Adding inbound call information".

    See "Adding internal call information".

  15. Click Save.
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