YourSite Explorer
YourSite Explorer streamlines configuration. For example, you can
- Multiselect devices and change their attributes in one step.
- View group membership information on the same window as the devices are listed.
- View multiple windows of devices simultaneously and tab between them.
YourSite database configuration takes place in YourSite Explorer.
YourSite Explorer streamlines configuration by providing a single interface for all device configuration in your contact center. You can multi-select devices and change their attributes in one step, view group membership in the same window as the selected device, and view multiple device windows simultaneously and tab between them.
Note:
- Only one set of pending configuration changes can be saved at any time. If another user saves changes to the same element of YourSite Explorer that you are updating, you receive an error message when attempting to save your changes. In these instances you must refresh YourSite Explorer after the other user’s changes have been saved. You may then re-enter and save your changes. We recommend you save your configuration changes frequently, in order to avoid losing work.
- YourSite Explorer enables you to have multiple device tabs open simultaneously. However, as a best practice, we recommend you only have the device tabs open that you are currently using.
- We recommend you avoid modifying large data sets from within YourSite Explorer as performance levels will be negatively affected. As a best practice, all large dataset modifications should be made on the telephone switch directly and synchronized back to MiContact Center BusinessMiVoice Analytics. If you prefer to perform modifications inside YourSite Explorer, we recommend you partition the changes into smaller chunks of data.
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