Creating Trunk Group

The Trunk Group is connected to the MiCC Server that runs FreeSwitch.This allows the user to use MiVoice Connect extension and call any extension that is configured on MiVB.

Note:

Administrator must create a DNIS CLIP, so that all agents can automatically use it for making outbound calls from, within Web Ignite.

To create a trunk group, login to the connect Director using admin credentials.
  1. Go to the Administration > Trunks > Trunk Groups > Trunk Groups.
  2. You can do one of the following:
    • To edit an existing trunk group, click the name of the trunk group in the list pane.
    • To create a copy of an existing trunk group, click Copy.
    • To create a new trunk group, click New.

      The General tab in the details pane displays parameters for the new or existing trunk group.

  3. Review the parameters on all of the tabs in the details pane, and specify values as appropriate.
  4. Go to the InBound tab, and select the Extension check box.
  5. Select Default ITSP as the SIP Profile.
  6. Check the Tandem Trunking and the select the User Group you had created.

    For more information about all of the trunk group parameters on the various tabs of the details pane, see Trunk Group Parameters section in MiVoice Connect System Admin Guide.

  7. Click Save.