MiVoice Connect

This section provides guidance in configuring MiVoice Connect gateway for MiContact Center Business.

For information on installation of MiVoice Connect, see the MiVoice Connect Planning and Installation Guide and the MiVoice Connect System Administration Guide.

Note:

Run the Windows updates and all the related patches before adding the Server Roles and Features and ensure all the Server Roles and Features are installed and the server is restarted before starting the MiVoice Connect PBX Software installation.

To configure MiVoice Connect for MiContact Center Business, you must perform the following tasks:

  1. Creating Users and User Group.

    See Creating Users and User Groups

  2. Creating Trunk Group.

    See Creating Trunk Group

  3. Create an OSE(s).

    See Create an OSE(s)

  4. Creating a DID mapping.

    See Creating a DID mapping

  5. Configure the DID Ranges.

    See Configuring DID Ranges

  6. Configure Site Settings.

    See Configure Site Settings

  7. Create DNIS Mapping.

    See Create DNIS Mapping

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