User Configuration

Ensure that the voicemail rings timer is more than the requeue timer in the MiCC. If the voicemail rings timer is less than the requeue timer the customer gets re-directed to the agents voicemail rather than being requeued for another agent to answer the call.
Set the call stack size to 1 to ensure the phone has only one line.

Note: MiCC support Hunt Groups as long as the members in the Hunt Group are NOT MiCC Agents.