Configuring call forward destinations

You can forward calls manually to pre-configured call forward destinations. In addition, you can configure and enable call forwarding so the telephone system forwards calls to other answer points when you are temporarily unavailable or away from the office. For example, you could specify all External call busy calls (external calls to your extension when you are unavailable) you receive be forwarded to a co-worker’s extension. Rather than directing these calls to voice mail, the telephone system would forward these calls to your co-worker.

Note:

MiContact Center Business and MiVoice Analytics Version 9.0 do not support Call Forward Always from Ring Groups. Call Forward Always to Ring Groups is supported.

To configure call forward destinations for calls you will forward manually
  1. Right-click the Phone toolbar and click Configure.
  2. Click the Call forward tab.
  3. Under Name, type the name of the person to whom you will forward calls.
  4. Under Number, type an extension or phone number (preceded by a number you dial to access an outside line).
  5. Click OK.

To configure and enable call forward destinations for calls the telephone system will forward

Note:

MiContact Center Business and MiVoice Analytics Version 9.0 do not support Call Forward Always from Ring Groups. Call Forward Always to Ring Groups is supported.

  1. Right-click the Phone toolbar and click Configure.
  2. Click the Call forward tab.
  3. Specify the source for call forwarding.
  4. Specify destinations for the following call types:
    • All calls (all calls you receive)
    • External call busy (external calls to your extension when you are unavailable on an extension inbound or extension outbound call)
    • External call no answer (external calls to your extension that you do not answer)
    • Internal call busy (internal calls to your extension when you are unavailable on an extension inbound or extension outbound call)
    • Internal call no answer (internal calls to your extension that you do not answer)
  5. To activate the call forwarding rules immediately, select the Enabled check boxes of the call forwarding types to be activated.
  6. Click OK.
Parent topic: Customizing the soft phone
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