Enabling and disabling Contact Center Screen Pop

Depending on administrative settings, Contact Center Screen Pop can launch applications or webpages when calls are received and enable agents to automatically receive caller and account information via pop-ups on their desktops for incoming calls.

When you enable or disable Contact Center Screen Pop, the settings you select determine Contact Center Screen Pop accessibility on a per-agent profile basis.

To enable or disable Contact Center Screen Pop
  1. Click Soft Phone > Configure.

    The Soft phone configuration window opens.

  2. Click the Screen pop tab.
  3. To enable Contact Center Screen Pop, select the Display Contact Center Screen Pop check box.
  4. To disable Contact Center Screen Pop, clear the Display Contact Center Screen Pop check box.
  5. Click OK.
Parent topic: Customizing the soft phone
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