When you initially access a Mitel application using the Single Sign On option, you sign in by entering your Azure Active Directory or Okta (in Beta trials) enterprise username (business email address) and password.
Note: For Okta authentication, Mitel does not currently support IDP-initiated SSO logins (where a user clicks the Mitel Connect logo on the Okta homepage). Mitel supports SP-initiated SSO logins only (where a user is redirected to Okta when signing into a Mitel application).
The following describes the user experience when you subsequently access a Mitel application:
When accessing a web application, if you previously signed in to any of the web applications using the same browser and device, you sign in by entering only your username.
When accessing any desktop or mobile application, if you previously signed in to the same application on the same device, a sign in is normally not required unless you logged out, changed your password, did not use the app in the last 15 days, or installed a new version.
When accessing any application on a browser or device that was not used previously to sign in, you sign in by entering both your username and password in the Azure Active Directory or Okta (in Beta trials) authentication screens.
Note: To learn how Authorized Contacts can configure their Mitel phone system with Azure Active Directory, which enables users to access Mitel applications using their enterprise credentials, see Configuring SSO for MiCloud Connect with Microsoft Azure AD.