Transfer (Extend) and Retrieve Calls

You can transfer a call to an extension or an outside number and you can monitor and retrieve calls after you transfer them. You can also choose the Transfer Mode for calls.

When a transferred call is released, detailed call information appears in the Transferred Calls display so you can monitor the call.

To transfer an answered call

1. Dial the destination number.

   The caller is automatically placed on Consultation Hold while you complete the transfer.

2. Press the Release(+ key) or or

   the Answer/Release button on your headset.

   to connect the caller to the destination. If the extension is busy, the transferred call will automatically camp on to the line to wait until it becomes free.

   If the called party fails to answer within a time-out period, the transferred call (if it is an outside line) returns to the console as a Recall. For information about Recalls, see Answer Recalls.

   If you waited for an answer in order to introduce the caller, you can use the Source and Destination softkeys to speak privately with either party.

To retrieve or recover a transferred call

You can retrieve a transferred call only when the Source and/or Destination area on the screen is clear and the transferred call still appears in the Transferred Calls display, or you can recover your last transferred call. See Recover a Transferred call.

1. Double-click the entry in the Transferred Calls display.

   OR

   Press the Retrieve keyboard key and dial the Transferred Calls queue position ID (1-9) of the call you want to retrieve.

   Note: You can also retrieve a transferred call in the My Queued Calls display by double-clicking the entry or pressing the Retrieve keyboard key and dialing the My Queued Calls queue position (1-9).
2. Press [Dial DEST] to release the call to the original Transferred To party, if the caller wishes to try to reach that person again.
   Note: If you have annotated the transferred call, refer to those notes so that you don't have to ask again for the caller's name or the name of the person the caller wishes to reach.

If the dialed number is busy or the extension has Do Not Disturb activated, do one of the following:

• Press the Source softkey to talk with the caller in Source without losing the Destination information.

• Press the Cancel (- key) or and then dial a different number if you think you can locate the requested party elsewhere.

• Press the Source softkey, and then the Redial Dest softkey to redial the same destination number.

• Press the Override softkey to intrude into the extension user’s call (if permitted by your and the extension’s Class of Service).

• Press Release(+ key) or or the Answer/Release button on your headset to camp-on the caller on to the busy extension.