Call Handling Buttons

The Call Handling buttons are grouped into the following areas:

Call Handling, and
Miscellaneous

You can click on a button in the Call Handling area to answer calls, put calls on hold, release calls, and cancel calls, and much more. See the table below. You can also change the position of buttons and add or delete buttons on the toolbar.

Call Handling buttons are context sensitive.

A blue icon means the button can be used.
A red icon indicates the button is active and can be used.
A grey icon means the button cannot be used in the current call context.

Miscellaneous buttons are used to report logs and used for third-party interfaces.

Call Handling Buttons

The table below describes the call handling buttons.

	CALL HANDLING
Button	Name	Meaning
	Answer	Answer an incoming call.
	Mute	Press to mute or unmute the call. = Mute Off (you can be heard) = Mute On (you can't be heard)
	Tones	Allows DTMF tones to be generated when dialing into voice mail and other systems. = Tones Off = Tones On
	Hold	Place a call on hold.
	Voice Mail	Transfer a call to voice mail.
	Pager	Access paging equipment to make announcements.
	Recover	Retrieve the last transferred call.
	Cancel	Cancel or disconnect the call in the active Source or Destination area.
	Release	Release the call. Parties in the Source and Destination area are transferred together.
	Correction	Correct digits that have been dialed.
	Keypad	Open the keypad window for mouse-based dialing and call handling.

Miscellaneous Buttons

The table below describes the miscellaneous buttons.

	MISCELLANEOUS
Button	Name	Meaning
	Report Problem	This button can be used to capture log information to aid in problem resolution.
	Third Party Interface	This button can be configured for a third-party application.
Blank	Open Button/Blank	Right-click to configure the button.