Answer Calls

When a new call arrives at the console

• you will hear ringing on the configured ringer and/or the headset or handset

• the call appears in the Incoming Calls display, and

• the line label associated with the call changes color (green if it is the only call waiting at the line, yellow if a second call is also waiting at the line, or red if three or more calls are waiting at the line). The Answer button also changes color.

You can answer calls several different ways:

• Answer on a "first-come, first-served" or call-answering priority with the Answer (Enter key)

  OR

• Answer the call by pressing the Answer/Release button on your headset.

  OR

• Answer selectively by pressing the corresponding softkey.

  OR

• Answer selectively by choosing the call from Incoming Calls display.

  OR

• Answer selectively by double-clicking on the entry in the Incoming Calls display.

  OR

• Answer selectively by pressing the Retrieve keyboard key, and then dialing the Incoming Calls queue position (1-9) of the call you want to retrieve.

  Note:

  • You cannot answer a new call until the one you are engaged in is transferred, disconnected, or put on hold.
  • You can also selectively answer an incoming call in the My Queued Calls display by double clicking the entry or pressing the Retrieve keyboard key, and then dialing the My Queued Calls queue position (1-9).