Call Handling Basics

Answer Calls
Make Calls
Transfer (Extend) and Retrieve Calls
Hold and Retrieve Held Calls
Park and Retrieve Parked Calls
Conference Calls
Answer Recalls
Recover a Released Call
Transfer a Call to a Voice Mailbox
Pick Up Calls
Mute Calls
Generating Tones During a Call
Managing Calls in the Directories Area
Managing Calls in the Transfer Assistant