You can use the Answer/Release buttons on Jabra™ and Plantronics™ headsets to answer and release calls. Volume and Mute are still controlled by the console. The mute on the headset will mute the call at the headset and will not mute the console application. The volume control from the headset will adjust the volume within the console application.
An option is enabled on the Audio Panel that allows the Answer/Release buttons to work on your headset. For more information, see Audio Panel.
USB wired/wireless or Bluetooth headsets from Plantronics are supported.
USB wired/wireless headsets from Jabra are supported. Bluetooth support is not available.
Multiple headset devices plugged into the PC can cause unpredictable answer/release button behavior.
If you are using a Plantronics headset for your console, ensure only one Plantronics headset is plugged into the PC. If you need a second headset, a Mitel or Jabra headset is recommended as a second headset.
You may use two Jabra headsets, however they must be different models.