Use this dialog box to set up the headset and/or handset audio devices and ringer device, and select the ring tone for incoming calls.
To access the audio panel
Click
OR
and select Audio Panel.Select Audio from the Tools menu.
Selecting the Audio Devices
The Audio Device Selection tab allows you to select headset or handset devices that have both a playback and sound recording device (that is, a device with both a microphone and speaker in it). Devices that provide a speaker can be selected as a ringer device.
You can adjust the Speaker and Ringer volume as well as test the devices using this screen.
See Manage Audio on the PC before adjusting these settings.
To select a Headset/Handset or ringer device
Click the Audio Device Selection tab.
Click the drop-down menu.
Select the device.
Select the Answer/Release calls from Headset/Handset device option.
Adjust the Speaker or Ringer Volume.
Press Test to test the volume.
Click Close.
Note:Some audio devices have multiple speakers and/or microphones. If you experience audio issues with a device, use the Advanced option in the audio panel to select a different speaker and/or microphone.
The first headset or handset device selected will be used as the conversation device. The second headset or handset device selected will be the listener device. A check appears beside the conversation device.
You
can switch to a different conversation device using the Audio button 
on the toolbar.
To answer and release calls from your Headset/Handset device
Select the Answer/Release calls from Headset/Handset device checkbox to answer/release calls from your handset or headset device.
For more information on the devices supported, see Headset Button Control.
To enable ringing on the voice Headset/Handset device(s)
Select the checkbox to hear incoming calls ringing on the voice handset or headset device.
Ringing plays on the headset or handset device for incoming calls only. Ringing is not applied while you are in a call.
Emergency ringing is applied to the ringer device and an emergency notification tone is applied to the headset or handset device if the option to hear incoming calls ringing on the headset or handset device is enabled.
Selecting Sound Options
The Sound Selection tab allows you to select the sound to be played for Incoming Calls:
Incoming call (Console is idle) — the sound is played to all programmed Audio devices, including the headset, backup headset, and ringer.
Incoming call (Console is busy) — the sound is played on the ringer device only.
The sound options are Ring, Tone, or None.
It is recommended that you select the Repeat checkbox for Incoming Calls if you are using a wireless headset because connection delays may cause you to miss the first few seconds of sound during an incoming call.
Check your headset manufacturer documentation because most wireless headsets have configurable options to minimize these delays.
To select a sound option
Click the Sound Selection tab.
Click the drop-down menu and select the sound for Incoming call (Console is idle).
Click the drop-down menu and select the sound for Incoming call (Console is busy).
Select the Repeat check box to have the sound repeated more than once.
Click Close.
