Set up system Music On Hold

System Music On Hold (MOH) provides callers with music or information while they are waiting for a call to complete. Prerecorded music or information that you upload plays when a caller is on Hold or transferred to a busy or ringing line.

The MOH audio file that appears for a site in the system MOH list depends on how the file was uploaded. In the following example, the MOH 1 audio file was uploaded to Site 1. Site 1 has both MiVoice Business 1 and 2 so Site 1, 2 and 3 would show the same music file.

If the MOH 2 audio file were uploaded to Site 1, the file would also appear for all three sites.

Now, if you were to upload the MOH 3 audio file to Site 3, it would appear in Site 3. However, Site 2 would still show MOH 2.

Finally, if you upload MOH 4 to Site 2, the file would appear in Site 1 and Site 2.

To set up Music on Hold:

1. Click Company → Advanced → Music on Hold.

2. Select the site.

3. Select Embedded as the music source.

4. To add music, select Upload, find the music and click the file to upload.

5. Click Music on Hold to enable.