Register a platform group

Registering a platform group with Management Portal allows you to assign it to a customer. Register a platform group with one MiVoice Business or with multiple resilient pairs. For each MyVoice Business pair, you must configure cluster elements in the System Administration Tool.

Important: When registering a platform group in Management Portal, the IP or FQDN entered for the hostname appears as the public facing domain name. You can choose to leave the default name or change it. The setting is available in the Advanced Settings page. Only a service provider can change the settings.

To register a platform group:

From Platforms > Platform Groups, click Register Platform. Note: Click Save to save the changes in the current tab before moving on to the next tab.
Select the platform type from the Type list.

Notes

It is important to enter the MSL Username and Password in the appropriated fields when registering a MiCollab or MiCollab with Voice platform group. Otherwise, the registration will fail.
When migrating from MiCollab 5.0 SP2 to MiCollab 6.0 SP1, you need to re-enter the MSL Username and Password credentials when performing edit operations (such as when editing a platform group).
Click Submit to register the platform group.
Add the MiVoice Business instance(s).
Add Sites as necessary to associate with the platform group. To add a site:
1. Click the Sites tab.
  
  When creating (or subsequently modifying) Sites and configuring the associated MBG(s), the User Phone Details will show up to four user phones that can be programmed on the MBG. Both the MiCloud Business Multi Instance and MiCloud Business Virtual Entry UCC Bundle has four phones associated with it. See Planning Bundles for the phone types supported for each license type. To ensure that the user’s SIP phone number is programmed on the MBG, verify that the Third Phone check box is selected. To ensure that the user’s SIP phone number is programmed on the MBG, verify that the Third Phone check box is selected.
2. Click and follow the instructions.
Add MiCollab Client Tenants as necessary. To enable MiCollab MiTeam, click MiTeam Service.

To edit a platform group:

From Platforms > Platform Groups, click on the name of the platform group.
Click Edit icon ( ) on the right corner of the window.
Do the required changes in the following tabs:
1. Platform
2. MiVoice Business
  
  To Configure Voice Admin Password
  
  The Voice Admin Password field is displayed only for MiVoice Business version 9.0 and up. There are two conditions to display the Voice Admin Password:
  1. Enable SSH in MiVoice Business MSL. See ACD Greetings and Music on Hold to enable SSH.
  2. If the Voice Admin Password is not displaying, check if MiVoice Business is up. Click Save once the MiVoice Business is up.
  Enter Voice Admin Password (Optional). Voice Admin Password is required to communicate with the voice admin account present in MSL.
  
  It is important to configure the Voice Admin Password in MiVoice Business MSL, else Management Portal thro ws an error that it is unable to upload the audio files as the Voice Admin Password does not exist.
  
  To update Voice Admin Password for MiVoice Business using maintenance command
  - Login to the Management Portal service provider portal (http://xx.xx.xx.xx/konos/sp/spLogin.do). Replace xx.xx.xx.xx with the Management
    Portal server IP address or FQDN.
  - Enter this URL in the same active service provider browser session (https://xx.xx.xx.xx/konos/commands.jsp) Replace xx.xx.xx.xx with the
    Management Portal server IP address or FQDN. This will open up Management Portal Service Provider maintenance command window.
  - Enter the following command to update a single MiVoice Business and click Submit.
```
updateVoiceAdminPasswordForMcds IPADDRESS:PASSWORD
```
  - Split the command using pipe character as below to update multiple MiVoice Business and click Submit.
```
updateVoiceAdminPasswordForMcds IPADDRESS_1:PASSWORD_1|IPADDRESS_2:PASSWORD_2…..    
     
    
|IPADDRESS_5:PASSWORD_5    
```
MiCollab Client Tenant
SIP Billing Number
Sites
DIDs:

When Management Portal is upgraded to Release 6.1 from any previous release, a E.164 support checkbox for Upgrade is added in the DID tab. The E.164 feature helps plus dialling support for creating, editing, and deleting the DID range.

If MiVoice Border Gateway (embedded and external) is not registered in Management Portal, then the E.164 support checkbox for Upgrade is hidden.
To create DID range
1. Enter the values for Range Start and Range End.
2. Select the MBG Cluster.
3. Select the SIP trunk.
4. Select the Site.
5. Select the checkbox E.164 for plus dialling support in creating a DID range. If the checkbox is selected, then +DID is generated in the MiVoice Border Gateway.
  
  If the checkbox is not selected, then only DID (without +) is generated in the MiVoice Border Gateway.
6. Click Save.
To edit DID range
1. Click the . Edit the required fields.
  1. If the E.164 checkbox is checked, then the plus sign is added before the selected DID range in the MiVoice Border Gateway for the existing DID range.
  2. If the E.164 checkbox is unchecked, then the plus sign is removed from the selected DID range in the MiVoice Border Gateway for the existing DID range.
2. Click . The changes are saved.
To delete DID range
1. Click . The DID range is s uccessfully deleted from MiVoice Border Gateway and Service Provider portal.
Ranges
ACD Embedded RADs
Click Save, once the required fields are updated.

To delete a platform group:

From Platforms > Platform Groups, click on the name of the platform group.
Click Delete icon on the right corner of the window.

If you are trying to delete MiVoice Business from MiCollab platform group, make sure that any user created directly on MiCollab do not reference the MiVoice Business in anyway.