1. Program a voicemail hunt group and add appropriate members if you want to use embedded voicemail system (EMEM). Ensure there are enough voicemail ports allocated in the range of voicemail ports for Management Portal to convert to Recorded Announcement Device (RAD) ports. See the MiVoice Business System Administration Tool Help for details.

2. Program a COS for a RAD hunt group and a COS for the RAD port. See the MiVoice Business System Administration Tool Help for details.

3. Ensure that you remove all existing RAD programming. We recommend that you delete any existing programming and re-program from Management Portal.

4. Ensure there are enough free MOH indices available for Management Portal to use.

5. Enable SSH to upload audio files for MiVoice Business 9.0 version and up using SFTP, perform the following steps in MSL:

   1. Select Security > Remote access.

   2. Under Secure Shell Settings section, select Allow access only from trusted and remote management networks from the Secure shell access drop-down list.

   3. Select Yes from Allow administrative command line access over secure shell drop-down list.

   4. Select Yes from Allow secure shell access using standard passwords drop-down list.

For each MiVoice Business platform, update the ACD Embedded RAD settings in the Management Portal platform group. See Configure RAD source and greetings.

• Voicemail hunt group (if applicable)

• RAD hunt group number for Management Portal to create and manage

• RAD COS

• RAD port numbers for Management Portal to manage

• RAD port COS

• RAD indices available for Management Portal, and the MOH indices for Management Portal to use

• Customer Administrator Portal uses SFTP to upload audio files for MiVoice Business 9.0 version and up. To use SFTP, configure the Voice Admin Password in Edit a platform group .