Allow Users to Edit or Delete Chat Messages in CloudLink Applications

The Mitel Partner or the Account Admin of a customer account can enable or disable the functionality for the users in that customer account to edit or delete the chat messages shared in CloudLink applications. To do this a Mitel Partner or the Admin need to perform the following steps:

1. Log in to the Mitel Administration.
2. Click the Accounts option from the navigation menu on the left side of the Accounts Console Dashboard.
3. From the list of accounts that is displayed, click the account for which you want to edit or delete the chat messages. An Account Information page is displayed when you click the account.
4. From the Integrations panel, click the icon associated with Chat integration.
   
   

   

   
   
   The Chat Service Settings dialog box is opens.
5. By default, the Allow editing and deleting of messages is enabled for an account. To prevent the users in an account from deleting or editing their chat messages, clear the Allow editing and deleting of messages check box and click Save.