Log in to the Mitel Administration

Note: The Mitel Administration supports the following browsers:

Apple Safari
Google Chrome
Microsoft Edge
Mozilla Firefox

Log in as a Mitel Partner

As a Mitel Partner, you can log in to Mitel Administration either via Mitel MiAccess Portal or through the URL https://accounts.mitel.io.

Note: If you are logging in through Mitel MiAccess Portal, use the Mitel Administration portal for managing customers and users.

Refer to the CloudLink Gateway User Guide for gateway deployment details.

To log in to the Mitel Administration directly via the MiAccess portal, you must first log in to the Mitel MiAccess Portal using your MiAccess credentials. In the MiAccess portal home page, Mitel Administration will be listed on the left side of the site, provided that the CloudLink policy has been assigned you. Click Mitel Administration. The Mitel Administration opens, and the Dashboard is displayed.

To log in through the URL, click the MiAccess button on the Accounts login screen.

In the Mitel MiAccess login page, enter your MiAccess credentials and click LOGIN to log in to the Mitel Administration. On successful login, Mitel Administration opens and the Dashboard is displayed.

The following image shows an example of the Dashboard when a Mitel Partner logs in to the Mitel Administration for the first time.

When you log in to Mitel Administration for the first time, a default Partner Account is created and assigned to you in Mitel Administration and a new user (Partner) is created for you using your Mitel MiAccess User credentials. The Partner Account maintains the login details of all the Partners. The Partner Account and the Partner in an account cannot be deleted.

After logging in, Mitel Partners can Add an Account, edit, deactivate, or delete their customer accounts; and add, edit, or delete users; and enable or disable administrative rights for users. They can also assign support contacts for an account, enable or disable Integrations, and assign Orders for a customer account.

Note: As a Mitel Partner, you can restrict access to specific end-customer accounts for the technicians and service administrators within that partner account.

Note: The login details of a Partner remains in Mitel Administration even after the MiAccess user credentials of that Partner are disabled or removed. To remove a Partner from the Partner Account, contact Mitel Partner Technical Support by logging in to https://www.mitel.com/en-ca/login

Log in as an Account Admin or a User

As an Account Admin of a customer account, or as a user, you can log in to Mitel Administration directly through the URL https://accounts.mitel.io after you have registered your account.

For information about how to register an account, see Welcome E-Mail. To log in, you must enter the email address (specified in the account for you) as the username and the password (selected by you while registering the account) as the password. And click Next.

After logging in, an Account Admin of a customer account can add, edit, or delete users (including other Account Admins) in that account; and enable or disable administrative rights for these users.

The following image shows an example of the Dashboard when a Customer Admin or Account Admin logs in to Mitel Administration for the first time.

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