Event History

The Event History provides insight to Mitel Partners and Account Admins regarding events that occurred within an account. With filtering and exporting capabilities, this feature allows for targeted analysis of events to help with troubleshooting and change management.

The feature is available for the following accounts:

Accounts with the MiVoice Business integration enabled and the Administration feature toggled ON.
Accounts with the Zoom integration enabled.

Accessing Event History

To access Event History and view changes, do the following:

Log in to the Mitel Administration as a Mitel Partner or Account Administrator.
This step is applicable to Mitel Partners only, if you are an Account Administrator, proceed to Step 3. Navigate to Accounts and select the desired account.
Navigate to Support > Event History.

It might take around 15 seconds to load the Event History page.
Note:
- Spinners are displayed while retrieving data.
- It can take up to 24 hours for new events to appear.
Note:
If an error occurs while retrieving data, the following banner will be displayed. Refresh the page to attempt to reload the data.

Note:
By scrolling down in the table, more events will be retrieved until all available events are displayed. At that point, the following banner will be displayed

Event History table

The Event History table has the following features:

The data can be sorted by Event Date by clicking the column header.
The columns displayed can be customized:
- Click the icon, select Show/hide columns.
- In the pop-up, select the checkbox(es) of interest.
- Rearrange the columns by dragging the icon up or down as desired.

Batch Exporting

In the event table, select the checkbox(es) of the desired events.

The Export button appears showing the number of events selected.
Click Export to export the data of the selected events to a .csv file.

Event Details

The Event History table has the following fields:

Name	Description
EVENT ID	The ID of the event.
ACTOR NAME	The name of the user or entity that triggered the action (for example, User ABC, System, Solution, SCIM, Unknown) 'Unknown' will appear if a name can no longer be found (for example, the user who triggered the event has been deleted)
ACTOR ID	The CloudLink ID or System ID of the entity that triggered the event.
ACTION	The event action (for example, Create, Edit, Delete).
EVENT TYPE	The event type or category (for example, Admin, MiVoice Business, Service Delivery).
ASSET	The object that was acted upon (for example, Phone, Account, User License).
EVENT DATE	The date and time the event occurred.
PROPERTIES CHANGED	A list of properties that changed for the asset during the event. For example, if a phone's macAddress is edited -> ["macAddress"]
CORE DETAILS	Detailed information about the event.
EXTRA DETAILS	Extra details about the event, if available.
LOG TAGS	Special tags are appended to each event to facilitate search functionality.

After clicking on an event in the Event History table, the Event Details window will be displayed.

The Event Details window has the following features:

Copy: to place the selected tab's data on your clipboard.
Export: to export all data from all tabs for that event to a .csv file.

Filtering Event Data

To search for particular events, you can add filters to the table by clicking the Add Filter button. Multiple filters can be applied to significantly narrow down event data.

The available filter options may vary depending on the integrations enabled for a Cloudlink account. For example, accounts with the MiVoice Business integration enabled and the Administration feature toggled ON will have a unique set of filter options compared to accounts with the Zoom integration enabled. While some filter options may overlap, others will be specific to each integration. Accounts with both integrations enabled will have access to a combined set of filter options, providing a superset of both.

Table 1. Filter options
Filter name	Options	Description	Available with the MiVB integration	Available with the Zoom integration
Asset	Account	The customer account for this CloudLink integration.	X	X
	DID	Direct Inward Dialing numbers.	X
	DN Range	Directory Numbers, or extensions, that are reserved for user assignment.	X
	Group	A MiVoice Business system group is based on the following types: ACD Skills Pickup Ring Page Hunt groups (voice and emergency)	X
	Group Membership	User's Directory Numbers added to the MiVoice Business system groups.	X
	PBX User Profile	The base description of a user in the PBX, contains information like first name, last name, etc.	X
	Phone	A device that is associated with a user.	X
	Templated Services	UCC applications deployed for the user based on the definitions in the User Templates learned from the solution.	X
	User License	The license assigned to a user on Zoom.		X
	Tenant	The Account ID associated with the customer's Zoom account.		X
Action	Create	Events where the asset was created.	X	X
	Delete	Events where the asset was deleted.	X	X
	Edit	Events where the asset was edited.	X	X
	License Assignment	Events where the asset (such as User License) was assigned.		X
	License Configuration Update	Events where the asset (such as User License) was updated.		X
	License Removal	Events where the asset (such as User License) was removed.		X
Event Type	Admin	Events of type Admin are related to the CloudLink configuration.	X
	MiVB	Events of type MiVB are related to Mitel Administration actions for MiVoice Business solutions.	X
	Service Delivery	Events of type Service Delivery are related to Mitel Administration actions specific to the Zoom integration.		X
Actor ID	Enter the desired Actor ID	The CloudLink ID or System ID of the entity that triggered the event.	X	X
Event Date	Use the calendar to select a date and time range. You can select: just a start date just an end date both a start date and an end date Custom start and end times can also be specified.	The date and time range within which the events must have occurred.	X	X

When both integrations are enabled for an account, you can search for events related to a specific integration by selecting filter options that are only available for that integration.

For example, to filter events related to the Zoom integration, you can do one or more of the following:

From the Event Type drop-down list, select Service Delivery
From the Asset drop-down list, select User License or Tenant
From the Action drop-down list, select License Assignment, License Configuration Update or License Removal.

The filter feature is a smart filter, therefore the options will change depending on the filters that have already been applied/selected.

For example, if you select Phone as the Asset, the only available Event Type option will be MiVB, as all phone-related events are categorized under MiVB (for example, the Admin Event Type will not be applicable).

After selecting all the desired filter options, click OK. The Event History table will update to show events that match the selected filters.

If no events are found, the following banner is displayed:

Editing the active filter

To edit the active filter, do the following:

Click in the Active Filter Details section.
The Create/Edit Filters page opens.
Update the desired information.
Click OK or Apply.

The filter details are updated, and the Event History table refreshes to show events that match the updated filters.

Deleting the active filter

To delete the active filter, click Delete in the Active Filter Details section.

The Event History table refreshes and shows all available events for the account.

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