Mitel Workflow Studio Integration for MiVoice 5000

After integrating Mitel Workflow Studio with a CloudLink customer account a Mitel Partner or an Account Admin can integrate Mitel Workflow Studio for MiVoice 5000. To do this, you must create a Trunk, and set the characteristics.

To create a trunk in MiVoice Office 5000 portal, navigate to Telephony services > Network and links > Network > Trunk Groups > Names (4.2.1.1).

To set the characteristics of the trunk, perform the following steps:

Navigate to Telephony services > Network and links > Network > Trunk groups > Characteristics (4.2.1.2).
Select the Subtype as CLOUDLINK and click Characteristics button.
Provide port other than 5070 and select Proxy checking as IP Address.

After successfully creating Trunk and setting the characteristics, navigate to Dialing plan > User dialing plan > Access to directions > Access to CLINK and add the Access code and Length of next number to access the code for CloudLink.

To create routes, navigate to Telephony service > Network and links > Network > Routes (4.2.2).

Note: After successful Trunk configuration and subsequent changes to the setup, ensure that you perform resync from MiVoice 5000 in CloudLink Gateway menu

For more information about how to configure SIP Trunks see, Mitel 5000 Server - Operating Manual and for information about DID Numbers see, Managing DID Numbers.

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