Mitel Workflow Studio Integration

Mitel Workflow Studio is a web-based user interface for designing and configuring workflows, executed when a specific trigger condition is met. These flows can automate various functions within the Mitel ecosystem (such as IVR call or chat flows) and serve as an Integration Platform-as-a-Service (IPaaS) to connect business systems and process data.

The workflow is one of the various microservices within the CloudLink platform that runs on Amazon Web Services. Unlike the other CloudLink microservices, primarily accessed through RESTful web service (API), Workflow is accessed mainly through Mitel Workflow Studio.

For ordering information about Mitel Workflow Studio, see the Standalone Subscriptions Order Information Guide.

Prerequisites

For voice-based workflows, the CloudLink Gateway must be installed on the PBX; this is covered as part of the installation guide for the PBX that integrates with Mitel Workflow Studio.

Mitel Workflow Studio supports OpenScape PBXs (OpenScape Business, OpenScape Voice, and OpenScape 4000).

For more information about integrating OpenScape PBXs, see the following resources:

OpenScape Voice: Business Phone Systems > Openscape Voice Ecosystem > Openscape Voice | Mitel.
OpenScape Business: Business Phone Systems > Openscape Business > Openscape Business Administration | Mitel.
OpenScape 4000: Business Phone Systems > Openscape 4000 Ecosystem > Openscape 4000 | Mitel.

For information about deploying supported Mitel PBXs, see the following resources:

MiVoice 5000: Deployment Guide with MiVoice 5000.
MiVoice MX-ONE: Deployment Guide with MiVoice MX-ONE.
MiVoice Office 400: CloudLink Integration with MiVoice Office 400.
MiVoice Business: Deployment Guide with MiVoice Business.

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