System Requirements

The solution between MiVoice MX-ONE and CloudLink requires licenses, access to services, and applications. The following sections list the minimum requirements for the basic solution.

Parent topic: Environment

MX-ONE Requirements

This section describes the prerequisites for a MiVoice MX-ONE with CloudLink that includes MiVoice MX-ONE Gateway and MiCollab.
  1. MX-ONE Licenses:
    • SIP extensions
    • SIP trunk (optional)
    • CSTA
    • Provisioning Manager
  2. SWA License: An active SWA license subscription is required to have access to configure CloudLink in MX-ONE. The PM/SNM can read the SWA status by typing the license_status command.
    Note: SWA license is time-limited and has an expiry date. An alarm is sent 30 days before the expiry date and the SWA subscription must be renewed before the expiry date.
  3. For CloudLink configuration, the minimum MX-ONE Provisioning Manager (PM) version must be 7.6 or higher. For information on CloudLink configuration, see Provisioning Manager User Task.
  4. The solution supported currently is a deployment that includes MiVoice MX-ONE, MiVoice MX-ONE Gateway paired with a CloudLink Gateway, MiCollab, and the CloudLink Platform.
  5. The solution is supported only for a single MiVoice MX-ONE.
  6. A single CloudLink Gateway is supported. There is no CTI resiliency.
  7. MiCollab is not required to be part of the solution, but is expected to be present most of the time based on the fact that MiCollab will still be the primary UC application.
  8. The CloudLink is primarily an enabler for development of third-party CTI applications on the CloudLink Platform. CloudLink APIs will include:

    • Call, Answer, Clear/Release, Hold/Retrieve, Consultation Hold and Transfer

    • Call History

    • Basic Voice Mail (currently there is no support for Visual Voice Mail), Message Waiting Indicator, and click to call voice mail (to retrieve messages) support is for EMEM, NuPoint Messaging, and MiCollab Advanced Messaging (MiCAM) but technical support covers all voicemail applications on MiVoice MX-ONE whether these are Mitel applications or not.

  9. CloudLink Integration supports a maximum of 5000 users and 5000 devices in MX-ONE 7.5. For more information, see the Engineering guidelines documentation. With the expected enhancements being implemented in Mitel PBX/ CloudLink solutions, technicians must always check the Mitel Documentation Center and Release Notes for updates.
  10. A user to be successfully imported from MiVoice MX-ONE into CloudLink the user must have specified:

    • Email Address

    • Extension Number

    • First or Last Name

    • Softphone Client

CloudLink Requirements

  • Partner ID – the Mitel partner needs to have access to CloudLink Services via Mitel MiAccess to be able to set up the solution.
  • Administrator account to be used by Provisioning Manager.
  • CloudLink licenses for the specific services, such as MiTeam Meetings licenses.

Network Requirements

This section provides details of network connections required between CloudLink Gateway and MX-ONE. You must ensure that the ports on MX-ONE are reserved for operational use for the CloudLink Gateway and that the connections are routed properly through the corporate network.

For more information on the network connection required between CloudLink Gateway with MiVoice MX-ONE, see the following sections:
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