Login ID
Password
Passcode
Phone Type and Number
select a user in the Users and Services Directory page and click the Send Service Info E-mail button
create a new user (either from MiCollab USP or from the directory server if MiCollab IDS is enabled)
create an MiCollab Audio, Web and Video Conferencing user, or
reset a user's password or passcode.
If you select a user in the Users and Services Directory page and click the Send Service Info E-mail button, the system sends a user a Service Information E-mail that contains all of the user's service information.
If you create a new user, the system automatically sends an e-mail to the user that contains the user's login ID, password, and a link to the MiCollab Web Client .
If you reset a user's password in the Users and Services application, the system sends the user an e-mail that contains only the new password.
You can send the e-mail with a default or custom greeting message. With the exception of the custom greeting, the information can be sent in two languages.
The Service Information e-mail feature is enabled by default.
The Service Information e-mail is sent to the user's primary e-mail address that is entered in the User tab of Users and Services application.
MiCollab sends a Service Information e-mail whenever any of the following methods are used to create a new user or reset a user's password:
Users and Services Add, Edit, or Quick Add User
Mitel Integrated Configuration Wizard
Users and Services Bulk Import
The password is only included in the e-mail during the initial creation of a user or whenever the administrator resets the user’s password.
If you create a user without an e-mail address, the system does not send a Service Information e-mail.
If you disable the Service Information e-mail feature, all Service Information e-mails sent prior to the disabling of this feature are still delivered to the users.
If you modify a user's password, a Service Information e-mail is sent with the new password. Note that an e-mail is not sent if a user modifies his or her own password.
If you select a user in the USP directory and click the Send Service Info E-mail button, an e-mail is sent regardless of whether or not services are assigned to the user, providing the user is assigned an E-mail address.
If you click the Send Service Info E-mail button in the USP directory page, all service information for the user is provided in a single e-mail. If you want the MiCollab Speech Auto Attendant Pilot/Access number numbers to be listed in the Service Information e-mail, you must enter these numbers in the Network Elements tab of the Users and Services application. The system takes the pilot/access numbers that you enter in the Network Elements tab and lists them in e-mail for the end users. If you do not enter the numbers in the Network Element tab, they will not be included in the e-mail.
If MiCollab services are added to users who were originally created in a MiVoice Business system administration tool, a Service Information e-mail is not sent automatically, even if an e-mail address is provided for the user.
Under Configuration, click MiCollab Settings.
Click the Welcome E-mail tab.
Ensure that the Send Welcome E-mail option is Enabled.
By default, the MiCollab for Mobile deployment e-mail is sent to that application's users. Click the link if you do not want to distribute that e-mail. See Mobile Client deployment e-mail in MiCollab Client Deployment help for information about configuring the MiCollab for Mobile welcome e-mail.
Enter a valid e-mail address for the Sender account. This address appears in the "From:" header of the e-mail. It is recommended that you enter an e-mail address that will not be monitored (for example: do_not_reply@example.com).
By default, the Append Do Not Reply Closing Message option is set to Enabled. This option includes a note at the end of the Welcome e-mail that instructs users not to reply to the e-mail. If you want to receive replies from users at the Sender e-mail account, set this option to Disabled.
You can include a default greeting or a custom greeting in the Service Information e-mail:
To use a the default greeting message, click Default.
or
To create a custom message, click Custom and enter a greeting message up to 2000 characters in length. Note that it is recommended that you include a link to the MiCollab Web Client at https://<host name of MiCollab server>/portal in your custom message. If the e-mail is required in multiple languages, you must enter the greeting message in each required language.
Specify the service information that you want included in the e-mail by clicking the associated check boxes. If a service is checked, but the user does not have that particular service, no information for that service is included in the welcome e-mail. By default, all service information is checked.
The check boxes are available for MiCollab Microsoft Outlook Plugin, Legacy MiVoice for Skype for Business Plugin, MiCollab for Microsoft Client, and End User Portal Link.
MiCollab for PC Client download link will be included in the deployment e-mail. For MiCollab Servers that are upgraded from an older version to 8.0 or higher, the administrator must load the default deployment text or add the link [####winpc####] manually in the custom deployment text.
If you select the Legacy MiCollab PC Client checkbox, MiCollab Desktop Client download link will be included in welcome e-mail. By default, this checkbox will be selected in case of an upgrade or a new installation.
Enter a valid destination e-mail address in the Test E-mail Address that you can access (for example your work e-mail address). To enter multiple addresses, separate each address with a semi-colon. After you click Save, an e-mail is automatically sent to the address or addresses that are entered in this field.
Click Save.
Open the e-mail account and check that the e-mail was received. Ensure that the e-mail contains the desired information.
To send a Service Info E-mail that contains all of the user's service information from the Users and Services application directory:
Under Applications, click Users and Services.
Click Users.
Search for a specific user or click Show all.
Select the check boxes of the desired users.
Click Send Service Info E-mail.
Click Ok.
Under Configuration, click MiCollab Settings.
Click the Welcome E-mail tab.
Set Send Welcome E-mail option to Disabled.