Reach Through - Description

MiCollab Reach Through provides you with the ability to access MiVoice Business System Administration System Administration Tool (MiVB System Tool) forms from links or drop-down menus within specific USP pages. Because you have logged into the MiCollab server manager, you are allowed direct access and do not have to log in separately to the MiVoice Business . This functionality reduces the amount of time it takes to perform programming tasks, such as modifying a user's MiVoice Business phone and group settings, that require configuration on the MiVoice Business .

Note: The MiVoice Business also supports Reach Through. It allows administrators to link directly to MiCollab USP forms from specific MiVoice Business system administration tool programming forms.

USP Pages that Support Reach Through

You can reach through from MiCollab USP pages to the following MiVoice Business System Administration Tool forms:

MiCollab User and Services Application page MiVoice Business (MiVB) System Administration Tool form
Network Element MiVB System Administration Tool main menu page
Users and Services main page User and Services Configuration
Reconcile Wizard Welcome page

Maintenance and Diagnostics

> Backup/Restore

> Backup

User Templates

> (Select Template)

> Edit User Template

Users and Devices

> Templates

> User and Services Templates

> (Edit Template)

Users

> (Select User)

>Edit User

Users and Devices

>User and Services Configuration

> (Selected User)

> Summary

Users

> (Select User)

> Edit User

> Phones

> Open Service Details (for extension)

Users and Devices

>Users and Services Configuration

> (Selected User)

> (Selected Phone)

> Profile

Users

> (Select User)

> Edit User

> Phones

> Open Group in MiVB (for Group)

Users and Devices

>Group Programming

> Personal Ring Groups

> (Selected Group)

Users and Devices

>Group Programming

> Multi-Device User Groups

> (Selected Group)

Typical Reach Through Tasks

From MiCollab to MiVoice Business

You can Reach Through from the MiCollab USP application into the MiVoice Business System Administration Tool to

  • edit a phone's device's Service and Authentication Details (such as MAC, PLID, and so forth.)

  • edit a Template's Phone Applications and Keys

  • configure MiVoice Business system settings such as features, ARS, or trunking.

  • resolve user entry conflicts that exist with the MiCollab database

  • adjust MiVoice Business template settings

  • configure a user's personal ring groups

  • configure a user's multi-device user group

  • perform database backups on a MiVoice Business network element.

From MiVoice Business to MiCollab

You can Reach Through from the MiVoice Business System Administration Tool into the MiCollab USP application to

  • edit a user's or template's services: NuPoint, MiCollab Client, Teleworker, or AWV

  • change a User's passcode.

How Reach Through is Supported

To support Reach Through, the USP application pages have been modified. The following images highlight the most significant modifications (see the table below the images for details).

Figure 1: Network Element Page



Figure 2: Edit User Page



Figure 3: Phone Details



Figure 4: Group Details



Table 1: Reach Through Support

Item USP Page Description
Network Element icon indicates that Flow Through Provisioning is enabled with the network element.
Network Element identifies the MiCollab system that you are logged into.
Network Element indicates that database sharing is enabled with this element.
Network Element Click to reach through to the MiVoice Business system administration tool (ESM) forms menu.
Edit User icon indicates that this user entry is being shared to other network elements.
Edit User Click to reach through to the Users and Services form of the MiVoice Business system administration tool.
Phone Details Select a phone extension to open the phone's service details in the User and Services Configuration form of the MiVoice Business system administration tool.
Group Details Select a group extension to open the group's service details and members in the Multi-Device User Groups form of the MiVoice Business system administration tool.
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