Activate Language Prompts for Tenant Groups

Use the text console to program language prompts for tenant groups associated with Centrex and Unified Integration applications. Use the web console for all other implementations.

Tenant Group Language Configuration with One Language

To program a Centrex or UI tenant group with a single alternate language for uniligual service:

From the Main Menu, select (S) System Maintenance, (R) Reconfiguration, (R) Reconfigure System, and then (H) Configure Unified Integration,
Select (G) Tenant Group Number = and enter a number (1-24) for the tenant group you want to program.
Select (L) Default prompt language = to display the tenant prompts languages menu.
Select (P) to display the primary prompt language selection menu.
Select a language option from the list.
Select (X) to exit and save your changes.

Tenant Group Language Configuration with Five Languages (Multilingual Service)

Note: If you create call flow for a tenant group with multilingual service, you must set the Prompt Language to "Auto" and not include the "Language Router" action.

To program a Centrex or UI tenant group with a single alternate language for multilingual service:

From the Main Menu, select (S) System Maintenance, (R) Reconfiguration, (R) Reconfigure System, and then (H) Configure Unified Integration,
Select (G) Tenant Group Number = and enter a number (1-24) for the tenant group you want to program.
Select (L) Default prompt language = to display the tenant prompts languages menu.
Select (P) to display the primary prompt language selection menu, and then select a language option from the list.
Select (S) to display the secondary prompt language selection menu, and then select a language option from the list.
Select (X) to exit and save your changes.
Record a multilingual corporate greeting for the NuPoint system hunt group pilot number though the NuPoint administrator mailbox. Record the greeting in the primary language followed by the same greeting in the other languages; for example: "Welcome to Mitel Networks; Bienvenue à Mitel Networks".
Call into the NuPoint system hunt group pilot number and ensure that the prompts are played correctly.
Instruct mailbox users to record multilingual greetings for their mailboxes. Again, users should record their mailbox greetings in the primary language followed by the same greeting in the other languages; for example: “You have reached the voice mailbox of Jean Julian, please leave a message; Vous avez atteint la boîte aux lettres de Jean Julien, s'il vous plaît laissez un message."

When an external caller connects with the voice mail hunt group pilot number, the system plays your multilingual corporate greeting and then prompts the caller to select the desired language. For example: "Welcome to Mitel Networks; Bienvenue à Mitel Networks. For Service in English press 1; Pour le service en français, appuyez sur 2."

When a caller reaches a user's mailbox, the system plays the multilingual mailbox greeting: "You have reached the voice mailbox of Jean Julian, please leave a message; Vous avez atteint la boîte aux lettres de Jean Julien, s'il vous plaît laissez un message."

The following conditions apply to the Multilingual Service:

The multilingual service does not apply to Speech Auto Attendant ( SAA).
The multilingual service applies to calls to the NuPoint voice mail hunt group pilot number.
Callers select multilingual prompts at the system-level only, not at the mailbox level.
If a mailbox has a custom LCOS language setting, this overrides the tenant group language setting.
The caller only selects the prompt language once, before the first system prompt is played.
Mailbox owners are not prompted to select a prompt language when they log into their mailboxes.
The system plays the prompt languages in the order they have been programmed. For example, if you select the English as the primary language and French as the secondary language, the system-generated automatic prompt plays: "For service in English, press 1; Pour le service en français, appuyez sur 2."
If the caller selects a language, terminates the call and then calls back again within sixty seconds, the system will remember the caller's preference and play prompts in the previously selected language. If the caller waits longer than sixty seconds before calling back, the system will play the regular multilingual greeting.

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