Activate Language Prompts

You can modify a line group or LCOS so that users receive prompts in an alternate language. In addition, you can specify up to five languages for a line group in order to create a "Multilingual Service" that asks users to select their preference (for example, English, German and French) when they initially reach the Message Center or Receptionist application.

Note:

  • Before you can specify alternate language(s) for a line group or an LCOS, you must install the alternate-language prompt software.

  • To program language prompts for a Centrex or UI tenant group, you must use the Text Console. See Activate Language Prompts for Tenant Groups.

LCOS Language Configuration with One Language

To program an LCOS with a single alternate language:

  1. In the navigation tree, select Class of Service > Limits COS.

  2. Select the LCOS you want to modify and then click Edit.

  3. In the Limits list box, select Language.

  4. In the Language list, select the language to assign to this LCOS.

  5. Click Save.

  6. Assign the custom LCOS to the selected mailboxes.

Line Group Language Configuration with One Language

To program a line group with a single alternate language for unilingual service:

  1. In the navigation tree, select Active Configuration > Line Groups.

  2. Select the checkbox beside the line group whose languages you want to configure.

  3. Click Edit.

  4. Under Prompt Language, select the desired language from the Language 1 drop-down box.

    Leave all other Prompt Language fields disabled.

  5. Click Save.

Line Group Language Configuration with Up To Five Languages (Multilingual Service)

To program a line group with five alternate languages for multilingual service:

  1. In the navigation tree, select Active Configuration > Line Groups.

  2. Select the checkbox beside the line group whose languages you want to configure.

  3. Click Edit.

  4. Select the desired primary language from the Language 1 drop-down box.

  5. Select up to four other languages from the Language 2-5 drop-down boxes.

  6. For the Language Selection Prompt, do one the following:

    • Select Automatic to have the language selection prompt generated automatically based on the languages specified. To suppress the prompt for the primary language (and keep the message brief), select Say 2nd language prompt only .

      —OR—

    • Select Custom to use a customized language selection prompt.

    • Record the prompt in the specified languages (for example, "For service in English, press 1. Pour le service in français, appuyez sur 2.") in 8 KHz, 8-bit, mono u-law format and save the file to an accessible location.

    • Click Import, browse to the location of the file, select it and click OK.

  7. Enter the Language Selection Timeout, in seconds (default is 3 seconds). If a caller fails to select a language within the timeout period, the system will automatically use the primary language.

  8. Click Save.

  9. Record a multilingual corporate greeting for the NuPoint system hunt group pilot number though the NuPoint administrator mailbox. Record the greeting in the primary language followed by the same greeting in the other languages; for example: "Welcome to Mitel Networks; Bienvenue à Mitel Networks; Bienvenido a Mitel Networks."

  10. Call into the NuPoint system hunt group pilot number and ensure that the prompts are played correctly.

  11. Instruct mailbox users to record multilingual greetings for their mailboxes. Again, users should record their mailbox greetings in the primary language followed by the same greeting in the other languages; for example: “You have reached the voice mailbox of Jean Julian, please leave a message; Vous avez atteint la boîte aux lettres de Jean Julien, s'il vous plaît laissez un message; Usted ha llegado al buzón de voz de Jean Julian , por favor deje un mensaje."

When an external caller connects with the voice mail hunt group pilot number, the system plays your multilingual corporate greeting and then prompts the caller to select the desired language. For example: "Welcome to Mitel Networks; Bienvenue à Mitel Networks. For Service in English, press 1; Pour le service en français, appuyez sur 2; Para el servicio en español, presione 3."

When a caller reaches a user's mailbox, the system plays the multilingual mailbox greeting: "You have reached the voice mailbox of Jean Julian, please leave a message; Vous avez atteint la boîte aux lettres de Jean Julien, s'il vous plaît laissez un message; Usted ha llegado al buzón de voz de Jean Julian, por favor deje un mensaje."

The following conditions apply to the Multilingual Service:

  • The multilingual service does not apply to Speech Auto Attendant ( SAA).

  • The multilingual service applies to calls to the NuPoint voice mail hunt group pilot number.

  • Callers select multilingual prompts at the system-level only, not at the mailbox level.

  • If a mailbox has a custom LCOS language setting, this overrides the Line Group language setting.

  • The caller only selects the prompt language once, before the first system prompt is played.

  • Mailbox owners are not prompted to select a prompt language when they log into their mailboxes.

  • The system plays the prompt languages in the order they have been programmed. For example, if you select the English as the primary language, French as the secondary language, and Spanish as the tertiary language, the system-generated automatic prompt plays: "For service in English, press 1; Pour le service en français, appuyez sur 2; Para el servicio en español, presione 3."

  • If the caller selects a language, terminates the call and then calls back again within sixty seconds, the system will remember the caller's preference and play prompts in the previously selected language. If the caller waits longer than sixty seconds before calling back, the system will the play the regular language selection prompt.

Parent topic: Web Console
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