Speech to Text Alarms

NuPoint UM

When an error is detected in the process of transcribing a voice message, an alarm is raised. You can view alarms using the Web Console, Text Console, or email and SNMP clients. See Alarm Manager for more information about handling/clearing alarms.

Speech to Text Provider (Nuance)

The following types of error may arise as part of the interaction with the Nuance Speech to text service:

  • Problem with the Speech to Text account (invalid username or password, limited or disabled account, etc.)

  • Conversion credits nearing depletion.

  • Conversion credits depleted.

Conversion Credit Alarms

Nuance informs NuPoint UM concerning the status of the conversion credits, which in turn result in alarms. It is the responsibility of the administrator to configure NuPoint to issue email notifications of these alarms. See Alarm Manager for more information.

The alarm behavior is as follows:

  • When only 20% of the conversion credits are remaining, a Warning-level alarm is issued with the following message: "Your system currently has XXX credits remaining. Please buy additional credits."

  • After seven daily Warning alarms are issued, the alarm level is raised to Minor.

  • After seven daily Minor alarms are issued, the alarm level is raised to Major with the following message: "Your system currently has XXX credits remaining. Please buy additional credits. The Speech to Text service will stop working if your system runs out of credits."

  • If the credits run out completely a final alarm will be provided indicating that Speech to Text is no longer working and NuPoint will disable the feature. The alarm message is: "Your NuPoint System has run out of speech to text credits. Transcriptions will no longer be provided to users. Please contact Mitel to purchase more credits."

If you purchase additional credits before running out, the alarms will cease and no further action is necessary. If, however, you purchase credits after allowing them to run out, you must then reactivate the Speech to Text feature in order to communicate with Nuance again. For details, see Activating the STT Feature after Account Renewal.

Parent topic: Speech to Text
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