Test Mailbox Capabilities

To test mailbox capabilities that have been established by an FCOS, LCOS, and GCOS:

1. If you have not already done so, obtain a System Configuration Report. Refer to the report as needed for such information as the FCOS, LCOS, and GCOS that have been assigned to mailboxes.

2. If you have not already done so, obtain these reports:

   • Feature Class of Service Report

   • Limits Class of Service Report

   • Group Class of Service Report

3. Create two test mailboxes ("test mailbox A" and "test mailbox B") that include each FCOS, LCOS, and GCOS used. (See Create a Standard Mailbox.)

4. Refer to the Feature Class of Service Report as needed to identify the feature bits in the FCOS assigned to the mailbox you are going to test.

5. Configure the Event Recorder program to be set for options: (1=Detailed NuPoint Voice, 7=Open Account Admin, 8=DTMF to PBX, and 12=Send NuPoint Voice) and then run the program. These options will provide useful details. (For more information about Event Recorder, see the Troubleshooting chapter of the NuPoint UM Technician's Handbook.)

6. Call test mailbox B and leave a message.

7. Check the called telephone (test mailbox B) to verify that the message waiting indicator (light or tone) is turned on.

8. Log into test mailbox B and play the message.

   • Verify that your message completes under each of the following conditions:

     • You stop speaking and the server hears 3 seconds of silence.

     • You entered a valid DTMF tone (if the Caller’s Menu is enabled in the mailbox’s FCOS).

     • The server hears 5 seconds of dial tone.

     • You reach the maximum message length established by the LCOS assigned to the mailbox.

   • Test all the capabilities of the mailbox allowed by the feature bits in the FCOS.

   • Leave or make messages as appropriate to test the various feature bits.

   • Verify that all appropriate prompts are played.

   • Pay particular attention to possible feature bit conflicts.

9. Refer to the Limits Class of Service Report as needed to identify the limits parameters.

10. Test the mailbox for all limits parameters that comprise the LCOS. For example, make a message and test the length limit.

11. Log out of test mailbox B.

12. Verify that the message waiting indication is turned off.

13. Log into test mailbox A.

14. Refer to the Group Class of Service Report as needed to identify groups.

    • Make three messages and send them to test mailbox B with these respective special delivery options:

    • Mark one of the messages urgent.

    • Mark one of the messages confidential.

    • Request a receipt for one of the messages.

15. Log into test mailbox B, play the messages, and verify that they are urgent and confidential, respectively.

16. Log out of test mailbox B.

17. Log into test mailbox A and verify that it plays the receipt notice.

18. Create a distribution list that includes test mailbox B.

19. Make a message to the distribution list that includes test mailbox B.

20. Log out of test mailbox A.

21. Log into test mailbox B and play the distribution list message.

22. Log out of test mailbox B.

23. Log into test mail box A and verify the answer from test mailbox B.