Overview of PMS Integrations

Note:

The PMS feature is not supported for MiCollab NuPoint systems.
Only one PMS system can integrate with NuPoint at one time.
Direct physical serial connections to Virtual NuPoint (vNuPoint) systems are not supported.

Property Management Systems (PMS) are computerized systems used to manage guest bookings, online reservations, telephone systems and other amenities. PMS systems can integrate with NuPoint UM to provide automated telephone and voice mail services for hotel guests. Integrated PMS systems communicate with NuPoint UM using check-in and check-out messages to alter the state of NuPoint UM voice mail mailboxes. Default check-in/check-out state changes are configurable by the system administrator.

The PMS feature is installed with the NPMHospitality blade. This is an optional feature that needs to be added to the AMC record for the site before the blade can be installed. The option name on the AMC is "NuPoint Messaging: PMS - Hospitality Integration". PMS configuration must be performed using the Web Console.

PMS connects with the NuPoint system in one of two ways:

Serial connection: The PMS connects to a physical serial port on a NuPoint UM system.
IP connection: Internet connection. This can be accomplished directly, or by using a Serial-to-IP converter.

Using a Serial-to-IP Converter

If the PMS system only has a serial connection, it can still be connected to NuPoint UM via IP using the Precidia iPocket 232 converter. The iPocket converter is also used when the NuPoint UM hardware has no available serial ports.

To be compatible with NuPoint UM, your PMS must emulate one of the following PMS systems:

EECO
HIS
Hyatt/Logistix/Encore
Marriott

There are three basic steps required for installation of a PMS integration:

Install the PMS Integration optional feature on the NuPoint Voice server. Note that NuPoint Voice must be rebooted after the installation.
Link the NuPoint UM Voice server and the PMS. The PMS can be connected directly to an IP port or a serial port on the NuPoint UM server, or to the Precidia iPocket 232 serial-to-IP converter.
Configure the integration to meet the needs of the specific site. Configuration changes are done online and take effect within one minute, making the integrations very flexible.

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