Speech Navigation Configuration

Assigning the Speech Navigation Feature Bit to Mailboxes

Use this procedure to create a customized FCOS containing the Speech Navigation feature bit (99), and then assign that FCOS to mailboxes.

Provided that the number of mailboxes you program does not exceed the user license count, then all of the mailboxes can use the feature. However, if the number of mailboxes you program exceeds the user license count, then the license limit is applied to the mailboxes in numerical order. For example, if you assign feature bit 99 to five mailboxes but have only two user licenses, then the first two mailboxes (1111 and 1112) will be able to use the feature while the last three mailboxes (1113, 1114 and 1115) will be prevented from using it. If you then purchase two more user licenses, two more mailboxes (1113 and 1114) will be able to use the feature.

To assign the Speech Navigation feature bit to mailboxes:

1. Customize an FCOS to include feature bit 99 (Speech Navigation).

2. Apply the custom FCOS to the mailboxes you wish to make eligible for Speech Navigation.

Managing Speech Navigation Licensing

Use this procedure to determine the number of Speech Navigation licenses purchased, used and available, check whether a particular user is licensed, and export the list of licensed users.

Viewing the Speech Navigation License Counts

To view the Speech Navigation license totals:

1. Click Speech Navigation > Licensing.

2. View the license counts at the bottom of the screen:

• Total Licenses - the number of licenses that have been purchased.

• Used Licenses - the number of licenses that have feature bit 99 and have been assigned a license by the system.

• Unused Licenses - the number of licenses that remain available to be assigned to mailboxes.

Note: The number of used licenses will always be equal to or less than the Speech Navigation license limit. The number of unused licenses will decrease when you assign feature bit 99 to new mailboxes.

Searching for a Licensed User

To search for a licensed user:

1. Click Speech Navigation > Licensing.

2. In the Find field, enter a user's mailbox number or first/last name. If entering a name, a partial string is acceptable.

3. Click Search.

4. If you are unable to locate the user, click Show All and page through the complete user list by clicking Next.

Searching for a Licensed User File

To export for a licensed user file:

1. Click Speech Navigation > Licensing.

2. Click Export. The File Download window appears.

3. Click Save and select a location for the file. Rename the file if you want.

4. Click Save. The file is saved to the specified location in .CSV format.

Configuring Users

Administrator

The administrator is responsible to enable Speech Navigation for each user's mailbox. If the user has alternate extensions, such as cell phones, they may be configured at this time.

To enable Speech Navigation for the extensions on a user mailbox:

1. From the navigation tree, click Mailbox Maintenance, and then click Mailboxes.

2. Search for a specific mailbox or click Show All to see a complete list of mailboxes.

3. Select a mailbox in the list, and then click Edit > Selected. The Mailbox data view is displayed, populated with data for the selected mailbox.

4. Optionally, click Advanced and enter up to four Alternate Extension numbers for internal or external phones (such teleworker or cell phones) that will share this mailbox.

5. On the Misc tab, select Enable Speech Navigation.

6. Click Save.

Speech Navigation is enabled for all configured extensions of the mailbox.

Mailbox Owner

The mailbox owner is responsible to enable Speech Navigation on the mailbox itself. This "turns on" the feature.

1. Open the Web View interface in a web browser.

2. Enter your Mailbox number and Passcode, and then click Submit.

3. Select the Speech Navigation tab.

4. Click Enable Speech Navigation.

Speech Navigation is "turned on" for the mailbox.

Alert Users of the Following:

• When Speech Navigation users call the message center, the system will prompt them to "say" their password in order to access their mailboxes.

• Users must say commands in North American English only.

• If a NuPoint system has foreign-language prompts installed, users must set their voice mailbox language to "English" in order to use Speech Navigation.

• The responsiveness of the system depends on the clarity and accuracy of the spoken command. For example, if the user has a heavy accent or does not speak clearly, or is speaking from a noisy from a noisy environment, then the system will not understand the command and prompt the user to repeat it. After a total three failed attempts, the system will play the prompt, "I do not understand that command. Please call again." The system will then disconnect the call.

• Users can "barge in" and say a command before the system finishes playing a prompt or message. For example, while the system is in the midst of playing a voice mail message, the user can say, "Next," and the system will skip to the next message. Or while the system is listing menu options, the user can say one of the options and the system will respond immediately.

• When a Speech Navigation user calls the message center from one of her extensions, she will receive a prompt asking her to "say" her mailbox password. When a Speech Navigation user calls the message center from an external number (not from one of her extensions), she will be prompted to log in by entering keystrokes for mailbox number and password. After logging in, she will be able to use Speech Navigation commands.

• If Speech Navigation is enabled for mailbox, the mailbox owner will receive prompts only for North American English. If the mailbox is configured to use non-English prompts, Speech Navigation prompt will not be played.

• The following commands can be invoked with Speech Navigation: Play Message, Keep/Save Message, Delete/Discard Message, Answer/Reply To Message, Forward/Give Message, Next Message, Make Message, User Options, Operator, and the digits zero to nine. For detailed usage instructions, see the NuPoint Unified Messaging User Guide.

• Users can exit the system by saying any of the following commands: Bye, Goodbye, Hang up, Quit.

• Users can go up one menu in the menu structure by saying, "Exit."

• If users are employing the Competitive TUI emulation feature, Speech Navigation commands are not supported.

• Users can hear help information about the Speech Navigation feature by saying "Help." The command causes the system to enumerate the commands the user can say using Speech Navigation and the keys the user may press using the TUI.

• If you enable Speech Navigation, the soft keys for the user's primary extension will be disabled.