Speech Navigation - Description

Speech Navigation is an optional, licensed feature of NuPoint UM that enables users to manage their mailboxes using voice commands. Instead of struggling to find and press a button on their telephone dial, they can simply “say the command." This is particularly helpful for drivers who wish to use their cell phones in hands-free mode.

Features

Speech Navigation offers the following features:

  • Tutorial

    A brief tutorial explaining the basic operation of Speech Navigation is played when a user logs in for the first time. The tutorial explains the available commands as well as the submenus that are not fully voice-enabled.

  • Help

When a user asks for help, the system will list the commands that are available with Speech Navigation and with the telephone user interface.

  • Multiple Command Options

    Speech navigation supports the concept of aliases so that up to two different phrases can be used to accomplish the same task. For example, users can say, “Delete Message” or “Discard Message” to delete a voice message.

  • Barge-In

This feature allows users to interrupt a system prompt with a speech or keystroke command. The system stops playing the prompt and responds to the command. Barge-in allows experienced system users to skip quickly through the prompts.

  • Error Handling

Speech Navigation responds to an error by instructing the user to retry the command. After three recognition errors, the system will play the prompt, "I do not understand that command. Please call again," and then disconnect the call.

  • Mailbox Extensions

When Speech Navigation is enabled for a mailbox, it applies all of the user's extensions, including alternate extensions such as teleworker and cell phones. The enables users to call the message center from remote locations and immediately begin using Speech Navigation commands.

  • Commands

The following commands can be invoked with Speech Navigation: Play Message, Keep/Save Message, Delete/Discard Message, Answer/Reply To Message, Forward/Give Message, Next Message, Make Message, User Options, Operator, and the digits zero to nine. In addition, users can leave the system by saying one of the following commands: Bye, Goodbye, Hang-up, or Quit. For detailed usage instructions, see the NuPoint Unified Messaging User Guide.

Conditions and Limitations

  • You must purchase a license that specifies the total number of mailboxes that may use the Speech Navigation feature. Individual licenses are allocated to mailboxes on a per-user basis from this amount.

  • Individual user licenses are assigned in numerical order. For example, if you purchase a Speech Navigation license for forty users and then activate the feature on fifty mailboxes (by assigning feature bit 99 to them), only the first forty mailboxes owners will be able use the feature.

  • Speech Navigation users can be issue commands in North American English only. In a later release, users will be able to issue commands in either of two different languages from a selection of up to 50 languages.

  • Some Speech Navigation commands, such as Make Message and Answer/Reply to Message, take the user to a menu that requires keystroke inputs on the telephone user interface.

  • Up to 120 users (on a 120 port system) can simultaneously use speech navigation.

  • Speech Navigation commands are not supported with the Competitive Telephone User Interface (TUI).

Parent topic: About NuPoint Unified Messaging (For on-premise deployments only)
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