Provisioning Methods

The provisioning methods includes the following:

Flow Through Provisioning
Bulk User Provisioning
Provisioning with IDS
Manual Provisioning

Flow Through Provisioning

Flow Through Provisioning synchronizes updates made to the following data between the MiCollab and MiVoice Business system databases using System Data Synchronization (SDS). The Flow Through Provisioning involves the following options:

Network Elements
Roles and Templates
Users and Services Hosting
Phone Services

Bulk User Provisioning

The Bulk User Provisioning tool allows you to perform the following tasks:

add user entries to the database
bulk import user data from a .csv or LDIF file
program a range of fields using Auto Fill Selection prior to saving imported entries to the database
manage detained and failed IDS updates.
importing contacts using BUP

Note: For MiCollab with MiVoice MX-ONE or MiVoice Office 400 integrations, you only use the Bulk User Provisioning Tool to import a .CSV file of users into MiCollab from the communications platform during initial provisioning and to synchronize MiCollab Client contacts with a directory server. Contacts that fail to be imported during a directory server synchronization are listed in the Manage Detained Queue. You do not use the Bulk User Provisioning Tool for MiCollab with MiVoice 5000.integrations.

Provisioning with IDS

You can integrate the user database of a corporate directory service with the MiCollab database to minimize data entry and administration. The user data on the corporate directory server is synchronized with the MiCollab database using Lightweight Directory Access Protocol (LDAP). If single point provisioning is enabled, then MiCollab distributes the user data to the communication platforms. Synchronization occurs in one direction only—from the directory server to MiCollab.

On the directory server, you can assign an "employeeType" attribute to each user data record. The "employeeType" attribute maps to a "role" in the MiCollab database which corresponds to a MiCollab user template. The template applies additional personal data, application services, and telephony features to the user entry.

MiCollab detects updates that are made on the directory server via polling. MiCollab polls the directory server on a pre-specified interval or on-demand. Refer to Integrated Directory Services for details.

Manual Provisioning

It is recommended that you use Quick Add to provision new users; however, you also can provision users and services directly from the User tab without applying role and template. From the User tab, you can

add, edit, or delete users or services
re-send Service Information E-mails to users
add Hot Desk Users

If Flow Through Provisioning is enabled, then MiCollab distributes the user data to the MiVoice Business platforms.

To add or edit users or services manually:

Under Applications, click Users and Services.
On the Users tab, click Add, and add a new user or locate an existing user using search, select the user, and then click Edit.
Note: You can also double click a user's last name to open the Edit window.
Click each of the tabs and modify the fields as required. Mandatory fields are identified with an asterisk (*). You must click Save to commit your changes before you switch to a new tab. Users may have configuration information stored on one or more of the following tabs:
- User
- Phones
- MiCollab Speech Auto Attendant
- Groups
- NuPoint UM
- MiCollab Client
- Audio, Web and Video Conferencing
- MBG (Teleworker)
- Vidyo
Click on Save.

Note: Add, Quick Add, Edit, or Delete option is not supported if MiCollab is integrated with MiVoice 5000 or MiVoice MX-One.

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