UCC Licensing

UCC Licensing Rules

The following rules apply to UCC Licensing:

• UCC V4.0 licensing is supported with MiCollab Release 7.0 and above. Providing that you have active Software Assurance, all earlier UCC licenses are automatically converted to UCC V4.0 licenses during an upgrade to Release 7.0. The MiCollab server only updates the users' license bundles with the new service entitlements. It does not automatically assign new services to the user. After an upgrade, you must update the services for each user. If your system had UCC V2.0 or V3.0 licenses that were converted to UCC V4.0 licenses, it is recommended that you assign the newly converted bundles to the same users who were previously using the UCC V2 or V3 licenses.

• After licenses have been converted, you update the users' MiCollab Client Profiles using the Edit User functionality. New users are provisioned based on UCC V4 template definitions available on the system after the upgrade to MiCollab 7.0.

• UCC licensing is not supported for standalone applications and MiVoice Office 250 systems.

• Hardware (controllers, phones), base system software, service provider interconnect licenses, and certain system options remain separately purchasable licenses.

• “à la carte” licenses remain available. Installed platform user licenses can be converted to the UCC Basic designation (process depends on the Call Manager that MiCollab is deployed against). This change facilitates upgrades to Entry or Standard bundles.

• You can add UCC licenses to an existing MiCollab system. UCC licensing can be applied to a system that has existing "à la carte" licenses.

• There is no migration of existing "à la carte" licenses to UCC licenses.

• MiCollab licenses in the UCC license bundle can only be applied to one MiCollab application record in the AMC.

• In the SLS license server, the UCC group license manager (ULM) option does not exist.

• You cannot split a UCC license bundle and deploy the application licenses across different users within a system. Nor can you split a UCC license bundle across multiple MiCollab systems that have the same user.

• Only add phone and applications services from USP. Do not add them from the application interfaces. This could result in license violations.

• When a UCC license bundle is assigned to a user, all the services provided in that bundle are consumed by that user, even if the services are not configured.

• When you configure a new user with a UCC license bundle, MiCollab fully configures the user's phones and groups on the MiVoice Business (if Flow Through Provisioning is enabled). However, if you change a bundle for a user, you may be required to update the user's ring group programming on the MiVoice Business. When MiCollab is deployed with a MiVoice 5000 or MiVoice MX-ONE, the administrator provisions MiCollab users with licenses from the call manager administrator interface by assigning a role to the user.

• If all the available UCC license bundles for a specific bundle type (Basic, Entry, or Standard) are in use, you will receive an error message if you attempt to assign another one of those license bundles (that is, you cannot assign a bundle to a user if the in-use bundle count is already equal to the licensed bundle count). The system displays licensing information in the server-manager interface under Applications on the Licensing Information page.

• For MiVoice Business integrations: If you downgrade the UCC license bundle of an existing user (for example, from Entry to Basic, or from Standard to Entry) from the USP application, the system will not delete any of the services. Instead, MiCollab attempts to apply any available "al la carte" licenses to support the extra services. If "à la carte" licenses are not available, then a license violation is generated.

• For MiVoice 5000 or MiVoice MX-ONE integrations: If you downgrade the UCC license bundle of an existing user (for example, from Entry to Basic, or from Standard to Entry from the platform's call manager interface, the user's services are reduced to those supported by the lower licensing level. To upgrade the UCC license bundle of an existing user, you must delete the user and then recreate the user with the higher level UCC license from the management platform.

• If you have different types of upgrade licenses (for example, "Basic to Entry" and "Entry to Standard") available on the system, apply for the highest upgrade licenses first. For example, upgrade the Entry users to Standard licenses first, before you upgrade the Basic users to Entry licenses.

• To use the MBG Teleworker licenses that are included in the UCC Standard License, the MiCollab and MBG servers must be clustered. Refer to the MiCollab Installation and Maintenance Guide for instructions.

• During all deployments, two Teleworker phones, that is the primary phone and the other phone will be enabled in the default UCC Standard template. Old users created with this template would not be impacted, but the new users which are created from the Standard template would have Teleworker phones created by default.

UCC License Bundle Definitions

There are three tiers of UCC licensing: Basic, Entry, and Standard.

UCC license bundles map to default UCC roles and templates. To assign a UCC license bundle to a user, you assign the associated default role to the user. The role references a default user template that applies the licensing to the user.

The following table lists the licenses included in each tier. Refer to the MiCollab Licensing Guide for the latest information.

Note 1: With an additional MiVoice Business user licence, you can configure a UCC Entry user with a Multi-device User Group.

Note 2: Basic and Entry licenses also include the MiCollab Client desktop and web client with just the Instant Messaging Presence feature. Entry licenses provide IM and Voice presence. Standard licenses provide MiCollab Client desktop and web client with full MiCollab Client feature functionality.

Note 3: With UCC V4.0 and later licensing, new versions of the Entry and Standard licenses, specific to MiVoice MX-ONE platforms, are available. These licenses are for users with MiCollab Advanced Messaging (AVST) mailboxes. Separate roles and user templates are also provided. The new roles and templates are only available with MiVoice MX-ONE UCC licenses on newly licensed platforms. The new templates do not have the NuPoint Voicemail box enabled. Platforms that already have UCC V4.0 licensing are not updated with the new roles and templates.

Note 4: Optional license PN54006550 adds MiCollab Client Mobile functionality to an Entry bundle.

Note 5: Optional license PN54006551 adds MiCollab Client Softphone functionality to an Entry bundle.

Note 6: A Standard license provides video functionality. Vidyo provides higher resolution video as well as some advanced features. Vidyo and MiCollab integration also requires the Vidyo Portal API License PN5130264.

Note 7: Refer to the MiCollab Client Administration Guide for Classic Streams configuration.

Note 8: UCC Entry users who have Legacy MiCollab Desktop Client R7.3 can view their Dynamic Status but cannot manage their Dynamic Status. UCC Entry users who have MiCollab for PC Client R8.0 and later can view and manage their Dynamic Status.

Upgrading a UCC Licensed User to the Next Bundle Level

You can upgrade an existing UCC licensed user to a higher level license by changing the UCC licensing bundle in the User tab. For example, you could upgrade a user from Basic to Standard. After you upgrade, the existing UCC Standard licensing count increases by one license and the UCC Basic Licensing count decreases by one license. After you upgrade the license, you must assign the additional services to the user.

The different types of upgrades that can be performed on licenses are:

• Upgrade from Entry to Standard

• Upgrade from Basic to Standard

• Upgrade from Basic to Entry

Upgrade from Entry to Standard

1. In the Users and Services page, select the user and click Edit.

2. In the User tab, set the UCC Bundle field to UCC Standard User (for Enterprise) and click Save.

3. In the MiCollab Client tab, assign one of the phones as a Desk phone extension and assign the other as a Soft phone extension. Note that the Soft phone extension must be assigned with a device type of UCA Endpoint, App Server Port, or a SIP phone device type in the Phones tab.

4. In the Teleworker tab, click Add Teleworker Service and select the Deskphone or Softphone extension.

5. In the MiCollab Client tab, enter the Desk phone and Softphone extensions and set the Feature Profile to "UCC (Vx.0) Standard".

6. In the Audio, Web and Conferencing tab, click Add Service and select the Desk phone extension.

7. Reach through to the MiVoice Business and change the user's group programming from Multi-device Group - "External Twin" to "Standard".

Upgrade from Basic to Standard

1. In the Users and Services directory, select the user and click Edit.

2. In the User tab, set the UCC Bundle field to UCC Standard User (Enterprise) and click Save.

3. In the Phones tab, add up to eight phones with Service Levels set to "Multi-device". Enable one phone with an "External Hot Desk License". The other phones must have "External Hot Desk License" disabled. In the MiCollab Client tab, assign one of the phones as a Desk phone extension and the other as a Soft phone extension. Note that the Soft phone extension must be assigned with a device type of UCA Endpoint, App Server Port, or a SIP phone device type in the Phones tab.

4. In the NuPoint Unified Messaging tab, click Add New Mailbox, set the Feature COS field to 14 and check one or both of the Standard and Advanced Unified Messaging boxes. Enable 3300 Record-A-Call if applicable.

5. In the Teleworker tab, click Add Teleworker Service and select the Deskphone or Softphone extension.

6. In the MiCollab Client tab, enter the Soft phone extension and set the Feature Profile to "UCC (Vx.0) Standard".

7. Reach through to the MiVoice Business and configure the user's group programming to use Multi-device Group - "Standard".

Upgrade from Basic to Entry

1. In the Users and Services directory, select the user and click Edit.

2. In the User tab, set the UCC Bundle field to UCC Entry User (Enterprise) and click Save.

3. In the Phones tab, add up to eight phones with Service Levels set to "Multi-device". Enable one phone with an "External Hot Desk License". In the MiCollab Client tab, assign another phone as a Desk phone extension.

4. In the Phones tab, add up to eight phones with Service Levels set to "Multi-device". Enable one phone with an "External Hot Desk License". In the MiCollab Client tab, assign the other phone as a Desk phone extension.

5. In the MiCollab Client tab, enter the softphone extension and set the Feature Profile to "UCC (vx.0) Entry".

6. Reach through to the MiVoice Business and configure the user's group programming to use Multi-device Group - "External Twin".

Downgrading a UCC Licensed User

You can downgrade an existing UCC licensed user to a lower level by changing the UCC licensing bundle in the User tab. For example, you could downgrade a user from Standard to Basic. After you downgrade, the existing UCC Basic licensing count increases by one license and the UCC Standard Licensing count decreases by one license. After you downgrade a license, you must delete the unlicensed services from the user.

Downgrade from Entry

To downgrade a user from Entry to Basic:

1. In the Users and Services directory, select the user and click Edit.

2. In the User tab, set the UCC Bundle field to UCC Basic User (Enterprise) and click Save.

3. In the Phones tab, click Delete Phone and select the External Hot Desk User extension.

4. In the NuPoint Unified Messaging tab, click Delete Mailbox to the delete the mailbox.

5. If applicable, reach through to the MiVoice Business and delete the Multi-Device User - Standard group.

Downgrades From Standard

To downgrade a user from Standard to Basic:

1. In the Users and Services directory, select the user and click Edit.

2. In the User tab, set the UCC Bundle field to UCC Basic User (Enterprise) and click Save.

3. In the Phones tab, delete the Soft phone (see the MiCollab Client tab to identify the Soft phone extension). Delete the External Hot Desk User extension.

4. In the NuPoint Unified Messaging tab, click Delete Mailbox to delete the mailbox.

5. In the MiCollab Client tab, set the Feature Profile to "UCC (Vx.0) Basic".

6. In the Audio, Web and Conferencing tab, click Delete Service

7. In the Teleworker tab, delete the Teleworker if present.

To downgrade a user from Standard to Entry:

1. In the Users and Services directory, select the user and click Edit.

2. In the User tab, set the UCC Bundle field to UCC Entry User (Business or Enterprise) and click Save.

3. In the Phones tab, delete the Soft phone (see the MiCollab Client tab to identify the Soft phone extension).

4. In the MiCollab Client tab, set the Feature Profile to "UCC (Vx.0) Entry". Remove the MiCollab Client Desk phone or Soft phone if it is not required.

5. In the Audio, Web and Conferencing tab, click Delete Service.

6. In the Teleworker tab, delete the Teleworker if present.

Swapping UCC Bundles Between Two Users

If you have available licenses, you can simply change the UCC licensing bundles of both users. However, if your system does not have any available licenses.

1. Set the license bundle of one user to <None>.

2. Apply the available license to the other user. This action makes the previously assigned license available.

3. Apply the available license to the currently unlicensed user.

4. Adjust the services for both users (see upgrading and downgrading UCC bundle procedures above).

Configuring Existing MiVoice Business UCC Basic Users on MiCollab

If Flow Through Provisioning is Enabled

If Flow Through Provisioning is enabled, the MiCollab directory will be populated with the MiVoice Business users and their phone services. In this case, you just need to enable the applications for the users from the Users and Services application.

If Flow Through Provisioning is NOT Enabled

If you have configured UCC Basic users on MiVoice Business that are not configured in the MiCollab database (that is, the phone users were only configured on the MiVoice Business system), you can add these users to the MiCollab Users and Services application using the following procedure

1. Log into the MiVoice Business System Administration Tool.

2. Access the User and Device Configuration form.

3. Use the sort functionality to display a listing of the UCC Basic Users.

4. Export the user and device information into a CSV file.

5. Create copies of the Basic User template for the different device types.

6. Assign the templates to roles. See Manage Roles.

7. Copy the communication platform user data from the exported CSV file into the import file spreadsheet columns of the Bulk User Provisioning tool and include role (see Bulk Import from File).

8. Import the CSV file data.

Range Programming MiCollab Client Profiles

If UCC licenses are converted (for example from V2 to V3) during an upgrade, you must assign the new services to the users. If the users' MiCollab Client Profiles require updating, you can use range programming to complete this task:

1. In the MiCollab server manager, under Applications, click MiCollab Client Service.

2. Click Configure MiCollab Client Service.

3. Click the Features tab.

4. Click the "People" icon of the feature profile that you want to apply, for example: (UCC V3 Standard).

5. Click the Add Members link and select the users that you want to apply this feature profile to.

6. Click Add to Profile at the bottom of the page. You return to the "Feature Profile Members" page.

7. Click Save. A bar displays the progress.

8. When the profiles are updated, click Done.

Identifying UCC License Usage

If MiCollab is configured in Integrated Mode, you can identify the types of UCC licenses that are assigned to each user through the MiCollab Client administration interface:

1. In the MiCollab server manager, under Applications, click MiCollab Client Service.

2. Click Configure MiCollab Client Service.

3. Click the Features tab.

4. Select the default "Entry" or "Standard" default feature profile.

5. Click the "Edit profile members" button to see which users are currently using the selected profile.