We want to know when you experience any issues while using the MiTeam Meetings mobile application. We also encourage you to share your ideas and suggestions about the application features. Use the following procedure to submit an issue or to share your feedback.
- Access the Issues and Feedback panel by performing Step 1 followed by Step 4 mentioned in MiTeam Meetings Settings.
- Enter a title for the issue and provide a brief description of the issue. If you want to attach a screenshot that clarifies the issue, tap Add Screenshot and follow the prompts. Tap Submit an issue.
- While submitting an issue, provide as much information as possible. This will help troubleshoot your problem quickly. Specific details are needed to correctly investigate and resolve an issue.
- Date, time, device information, and logs are collected as part of your issue.
- After you report an issue, the onsite Support Contact for your account will receive an email notifying that you have reported an issue. The onsite Support Contact, while investigating the issue, might reach out to you for additional information.
- If your Support Contact needs assistance to resolve your issue, they will escalate the issue through their standard support procedures.
- You can follow up directly with your onsite Support Contact for updates about your issue.
To submit an idea for a new feature or your feedback, tap Share. You will be redirected to a Mitel CloudLink Feedback page in UserVoice, a third-party website where you can submit your ideas. Here, you can also vote on the ideas submitted by other users.