Contacts Directory

The Directory in the MiVoice Office Web Application provides access to your business and personal contacts. Whenever you add, edit, or delete your business contacts in the CloudLink server, the Directory in the app is automatically updated. Optionally, you can allow the application to access the personal contacts in your Office 365 application. To learn more, see Find a Contact.

Note: The MiVoice Office Web Application does not display the personal contacts saved on your mobile phone.

Contacts are displayed in alphabetical order by default. The number displayed below a contact’s name is the primary number. The primary number will be the first business phone number by default. If the contact does not have a business number, the mobile number becomes the primary number, and if there is no mobile number, the home number becomes the primary number.

The Directory screen has the following tabs:

Business — Displays all the business contacts of the user.
Groups — Displays all the User Groups created in the MiVoice 400 PBX synced with the user's customer account.
Personal — Displays all the personal contacts synced from the user’s Office 365 account.

Note: You can place a group call to a User Group, and add a User Group as a Tile in your Home screen. However, you cannot edit the members in a User Group, or start a chat session or a meeting with the members of the group from the MiVoice Office Web Application.

Your contacts in the Directory are represented by the different types of avatars listed below:

If a contact has uploaded an image, it is displayed as that person's avatar.
If a contact has not uploaded an image, the avatar defaults to that person's initials.
If a contact does not have the MiVoice Office application, the avatar displays a blue phone icon (), which means you can call this person (at the person's Mitel desk phone), but cannot chat with that person.
The avatar of a User Group displays the icon followed by the Name of the group, if any.

The Search icon () in the Directory screen enables you to search the contact list to quickly find the contact you want to communicate with. For more information, see Find a Contact.

To view the contact details and your recent call history with a contact, click the contact from the Directory or Home screen. The contact's information page appears. The Details section displays the phone number and email address of the user. The Activity section displays your recent call history with the user.

Following is a summary of how to use the icons and contact options shown in the preceding image.

— Click this icon to call the primary telephone number of the contact.
— Click this icon to open the chat screen where you can send a message to the contact.
— Click this icon to start a meeting with the contact.
MOBILE — Displays the contact's mobile phone number. Click the associated icon to call the contact's mobile phone number.
WORK — Displays the contact's work phone number. Click the associated icon to call the contact's work phone number.
EMAIL — Displays the contact's email address. Click the associated icon to send an email to the contact.