Start a Chat Session

To start a chat session:

1. Click the Messages icon () from the navigation menu of the MiVoice Office Web Application.
2. In the Messages screen that opens, do one of the following:
   •   To continue with a previous chat, click the desired conversation listed on the screen.
   •   To start a new individual or group chat:
     1. Do either of the following:
        • Click the icon and from the panel that opens, click Direct message.
        • click the icon in the DIRECT MESSAGES section.

        The Start a conversation panel opens.

     2. In the Search to add users field, type the name of the contact you want included in the conversation. The Search field displays a list of contacts whose names match the letters that you type. Click a name to add that contact.
        Note: If you add more than one contact, it becomes a group chat.
     3. Click Create.
3. You can also choose to start an individual chat with a contact by doing one of the following:
   • Hover over a contact in the Home screen and click the icon.
   •   Hover over a contact in the Inbox and click the icon.
   •   Hover over a contact in the Directory and click the icon.
   •   Hover over a contact in the Call History menu and click the icon.

   Clicking the icon creates a new chat or continues with the previous chat and opens the chat screen.

4. Start chatting using the following options:
   
   

   

   
   
   •   Send a text message
     1. Type the message in the text area. You can also copy and paste a message from existing chats.
     2. Click or press ENTER.
   •   Send a voice message
     1. Within the chat conversation, click the Click to record icon (). This enables the microphone and starts recording the audio.
     2. Once finished, click the Click to stop recording icon () to end the recording.
     3. Click to send the audio file within the chat conversation or click the Delete icon () to delete the recorded audio file. To listen to the audio file, click the Play audio file icon ().
   •   Share your location
     1. Within the chat conversation, click the Send your location icon ().
     Note: To share your location, you must give permission for the MiVoice Office Web Application to access your location. For more information, see Permissions and Notifications.
   •   Share a file
     1. Within the chat conversation, click the Send file icon ().
     2. Select the file you want to share, and click Open. The selected file is added to the text area. Press Enter to send the file. If you do not want to share the file, you can remove it from the text area by clicking the  icon associated with the file.
     Note: The maximum file size for an in-session file sharing is approximately 10 MB.
   • Share an image

     Within the chat conversation, do either of the following:

     1. Using the Send file icon in the application:
        1. Click the Send file icon ().
        2. Select the image you want to share, and click Open. The selected image is added to the text area. Press Enter to share the file. If you do not want to share the file, you can remove it from the text area by clicking the () icon associated with the file.
     2. Copy and paste the image directly from your web browser
        1. From your browser, copy the image you want to share using the Copy image option.
        2. In the text area of your MiVoice Office Web Application, right click and select the Paste option or press  CTRL + V on your keyboard. The selected image is added to the text area. Press Enter to send the image. To remove the image before ending, click the icon associated with the image.
     Note: The maximum file size for an in-session image sharing is approximately 10 MB.
   •   Share an emoji
     1. Within the chat conversation, click the emoji icon ().
     2. Select the emoji you want to send from the emoji gallery.
     3. Once you have inserted the emoji in the text area, press ENTER.