Route interaction

This activity routes a chat session to a specified queue.

Table 1. Route interaction action - Inputs
Parameters	Description
ChannelType	Type of interaction to be routed. Messaging option only supported.
Priority	Priority can be set to High, Normal, or Low.
Skills	Not currently used.
InteractionId	Identifier of the interaction to be routed.
SkillGroupId	Queue that the interaction is routed to.
DisplayTemplate	Not currently used.
Context	Record for the interaction with additional details.
TerminateWFOnSuccess	Set to True to cause the workflow to exit after the interaction is routed.

Table 2. Route interaction action - Outputs
Parameters	Description
Success	Indicates whether the activity was completed successfully (value = True) or not (value = False)
Result	Returns the JSON formatted response from the activity.