• Provision Customers Site Map
  • What's New
  • Virtual Service Providers versus Value Added Resellers
  • Determine and collect Business Requirements
  • Install Management Portal
    • Install on a Physical Server
    • Install on a Virtual Machine
    • Securing APIs
  • Install Platform Manager
  • Configure
    • Configure the Default Database
    • Fixed Defaults Table
    • Configure the Server for the Welcome E-mail
    • Register MiVoice Border Gateway
    • Extend the Number of Agent Skill Groups available in Management Portal
  • Set up Management Portal
    • Log in
    • Plan Bundles for Customers
    • Create and change Bundles
    • Register Dialing Privileges
    • Create Key Templates
    • Create Brands
    • Create Welcome E-mail
    • Set up MiCollab Clients
    • Bulk Import Users
    • Configure Advanced Settings
  • Getting Started - Set up Customers
    • Set up Platform Groups
      • Register a Platform Group
      • Create a Platform Group using a Platform Manager Blueprint
      • Manage Platform Manager Blueprints
      • Set up MiCollab in a NAT Network
    • Create Customers
    • Map Active Directory Fields for Bulk Import
      • Active Directory Mapping Examples
    • Set up MiCollab Clients for Multiple Tenants
      • Setup MiCollab Clients for multiple tenants
    • Getting Started - Set up ACD
      • How ACD works with Management Portal
      • Considerations
      • Pre-Provision Resources for ACD and MOH
        • ACD Greetings and MOH
        • Non-Resilient ACD
        • Resilient ACD
      • Provision ACD
        • Initial Provisioning Workflow for ACD Programming without Resiliency
        • Initial Provisioning Workflow for ACD Programming with Resiliency
        • Add, Edit, and Remove Agents
          • Add an Agent from Management Portal
          • Copy of Edit an Agent from YSE
          • Edit an Agent from YSE
          • Remove an Agent from Management Portal
          • Edit an Agent from Management Portal
        • Add, Edit, and Remove Groups
          • Add an Agent Group from Management Portal
          • Edit a Group from Management Portal
          • Edit a Group from YSE (Writeback)
          • Remove a Group from Management Portal
        • Add, Edit, and Remove Paths
          • Add a path from Management Portal
          • Edit a path from Management Portal
          • Remove a path from Management Portal
      • Assign Customer Admin Features for ACD
        • Basic and Advanced Admin Features for ACD
      • Configure ACD
        • Configure RAD Source and Greetings
        • Configure ACD RAD and Music on Hold Resiliency
        • Configure ACD Path Resiliency
      • Program ACD and MOH
        • Program ACD Greetings
        • Program ACD Music on Hold
  • Administer
    • Manage Users
      • How Management Portal manages Users
      • Add, Edit, and Delete Users
      • Delete and Modify Users Externally
      • Reset Passwords
      • Resend the Welcome E-mail
      • Update Bundles
      • Migrate a Customer to an Enterprise Customer
    • Add a Resilient MiVoice Business Instance
    • Manage Billing Reports
      • How Reporting Works
      • Configure Reports
      • Synchronize Billing Report Data
      • Generate Reports
  • Maintain Management Portal
    • Back Up and Restore Management Portal
    • Upgrade Management Portal
    • Migrate Management Portal
    • Move Users from One MiCollab Platform to Another
    • Migrate MiVoice Business Express to MiCollab and MiVoice Business
    • Create a Service Provider Administrator User
  • Provision Customer Site